7 results for It Systems Analyst in New York, NY

Desktop Support Analyst We are offering a short-term contract employment opportunity for a Desktop Support Analyst in the Marketing/PR industry, located in New York, NY. The role will involve providing support for a range of technologies and systems, including but not limited to EO/IR systems, Mac Computers, Microsoft, Active Directory, and Remote access technologies. Responsibilities: • Provide support for desktop systems, including Mac Computers and Microsoft systems.• Utilize EO/IR systems and Active Directory in daily tasks.• Manage computer hardware and ensure proper configuration management.• Conduct deployments and provide deskside support as required.• Utilize knowledge of Apple iOS and Mac OS in system support.• Use remote access software and technologies to resolve issues remotely when possible.• Maintain a high level of knowledge and expertise in the field to stay ahead of the changing landscape of desktop support.• Collaborate with team members and other departments to ensure smooth operation of systems.• Troubleshoot and resolve issues in a timely and efficient manner to minimize downtime.

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

Commissions Analyst A Robert Half client, in the Ancillary Benefits industry, is looking to hire a Commissions Analyst for their growing commissions department. The role involves supporting the overall operations of the department and playing a crucial role in improving our day-to-day efficiency. You will work closely with various internal and external stakeholders, including carrier and broker partners, to streamline processes and reduce manual data entry. Responsibilities:• Support the administration and implementation of strategies to improve Commission & Licensing operations.• Handle the preparation of monthly and quarterly commissions and bonus statements.• Act as a liaison between carrier partners, broker partners, and internal teams.• Assist in commission feed data, calculations, and distributed payments.• Become proficient in multiple commission management systems, including data entry and report review.• Communicate effectively with internal and external contacts to research and confirm the status of existing insurance policies.• Respond promptly and professionally to broker inquiries.• Complete file feed update projects with a strong emphasis on accuracy and efficiency.• Undertake data clean-up and mapping projects.• Enter commission statement data into the database for accurate and timely processing.• Conduct reconciliation of inbound and outbound commission payments.• Support sales teams and foster effective communication with multiple departments.

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Quality Assurance Analyst We are seeking a meticulous Quality Assurance Analyst to be a part of our team in Cranford, New Jersey. This role involves the development and execution of exploratory and automated tests to ensure product and data quality. The successful candidate will be actively involved in all stages of our software development lifecycle, focusing on identifying and resolving system malfunctions and data discrepancies. Responsibilities: • Develop and execute efficient tests within the agreed timeframe • Implement and manage both exploratory and automated tests to ensure product and data quality • Participate actively throughout the software development lifecycle to identify and resolve system malfunctions • Compare data sets, identify discrepancies and reconcile any inconsistencies • Document and track test cases, processes, and progress using our Application Lifecycle Management tools • Develop and implement processes to streamline data reconciliation procedures and improve efficiency • Enhance monthly regression testing by refining testing scripts and automating testing procedures • Utilize tools such as Atlassian Jira, Bug Tracking, Database, EO/IR systems, HP ALM, AB Testing, Defect Management, Integration, Java, and QA Management for effective quality assurance • Prepare datasets and create test plans as part of the QA process

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting