3 results for Senior Customer Service Specialist in New York, NY

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous Credit Clerk in Bayonne, New Jersey. This role will focus on customer service, particularly in processing customer credit applications and maintaining accurate customer credit records. The successful candidate will be responsible for dispatching technicians for daily appointments and following up with customers to confirm times. Responsibilities: • Process customer credit applications in an accurate and efficient manner• Maintain accurate customer credit records and resolve customer credit inquiries• Monitor customer credit accounts and take appropriate action to collect delinquent payments• Answer and manage inbound calls and emails, with an expectation of handling 50 calls and 50 emails per day• Act as the primary point of contact for customers, scheduling repairs and maintenance services for commercial kitchens• Conduct data entry tasks, with a significant degree of repetition• Utilize Microsoft Excel and Microsoft Word for various tasks, including order entry• Maintain a high standard of customer service in all interactions, whether via phone calls or email correspondence. Note: This role does not require a specific duration of commitment.

Sales & Customer Care Consultant We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media. Responsibilities:• Serve as the first point of contact for customers, providing exceptional service at all times.• Handle and resolve customer issues and complaints across multiple channels in a timely manner.• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.• Accurately perform data entry tasks and manage appointment schedules.• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.• Handle email correspondence professionally and promptly.

Client Services Representative We have a great opportunity for a Series 7 Client Services Representative based in Parsippany, New Jersey. The role primarily involves providing support to clients and coordinating operational activities. The successful applicant will be tasked with using financial planning, retirement, and investment software and preparing materials for client meetings. Additionally, they will also be required to provide office support, manage client and prospect contacts, and assist in marketing efforts. Responsibilities:• Utilize financial planning, retirement, and investment software to prepare for client meetings• Prepare client packets including creating agendas, reviewing materials, illustrations, and reports• Provide office support which includes answering telephones, assisting visitors, and resolving or referring problems or inquiries• Schedule and coordinate meetings, events, interviews, and appointments• Navigate CRM to maintain accurate and complete documentation of all client and prospect contacts• Assist in and attend client event programs/seminars and other marketing efforts• Establish, maintain, and update files, databases, records, and/or other documents• Transcribe and prepare correspondence, agendas, and documents• Stay up-to-date with modern office management methods and techniques• Operate standard office equipment and use required software applications• Sort, screen, and distribute mail• Perform other duties and responsibilities as assigned• Maintain Website and Social Media. Skills:• Proficient in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook• Strong client relations and communication skills• Ability to handle complaints and provide solutions in the financial services industry.