5 results for Customer Experience Specialist in Orange, CA

Customer Service Representative We are in search of a Customer Service Representative, based in Irvine, California. This role offers an opportunity to work in a dynamic environment, where the main tasks revolve around handling customer inquiries, managing incoming calls, and maintaining a high level of customer satisfaction. This position offers a short-term contract employment opportunity. Responsibilities: • Manage high volumes of inbound and outbound calls in a timely manner • Identify customers' needs and provide appropriate solutions and/or alternatives to meet those needs • Build sustainable, trustworthy relationships with customer accounts through open and interactive communication • Enter and update customer and account data from source documents into the database within specified time frames • Compile, verify accuracy, and sort information to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities, and check output • Schedule appointments and update calendar accordingly • Use Microsoft Excel and Word to update records and process information • Maintain a high level of professionalism and patience with customers at all times • Ensure all customer interactions are recorded and updated as necessary.

Accounts Receivable Specialist We are offering a contract to hire employment opportunity for a meticulous and detail-oriented Accounts Receivable Specialist in Los Angeles, California. This role falls under the telecom industry and will involve maintaining and updating customer credit records, processing customer credit applications, and managing delinquent payments. Responsibilities: • Accurately generate and send out invoices and account statements on a regular basis. • Perform billing, collection, and reporting activities in line with specific timelines. • Carry out account reconciliations and resolve any discrepancies that arise. • Monitor customer account details for non-payments, delayed payments, and other irregularities. • Conduct customer credit checks and establish new customer accounts. • Maintain comprehensive and accurate accounts receivable customer files and records. • Process credit card payments and cash applications. • Communicate with customers via various channels (telephone, email, mail) to clarify billing and resolve any issues. • Prepare and present reports detailing accounts receivable status to the management. • Collaborate with the sales team to support customer relations. • Follow established procedures for processing receipts, cash, and other financial transactions. • Participate in budgeting processes and financial audits. • Utilize various accounting software systems including Great Plains (GPAC), IBM AS/400, Microsoft Excel, and Microsoft Office Suites. • Perform other related accounting functions, accounts receivable (AR), billing functions, cash activity, and check processing.

Medical Collections Specialist A leading Medical Facility in the San Gabriel Valley is looking for a dedicated and experienced Medical Collections Specialist. The ideal candidate must possess profound knowledge of CMS1500, alongside comprehensive multispecialty experience. The ideal Medical Collections Specialist must have at least 2 years of experience with insurance medical collections and insurance follow up. Responsibilities:• Manage our medical collections, focusing on ensuring the swift resolution of outstanding payments.• Ensure prompt and efficient billing and collection procedures for third-party patient accounts.• Follow up with insurance companies on unpaid, denied and rejected claims.• Work with claims 150 aged accounts• Track and follow-up on delinquent claims not paid promptly as per regular cycle.• Demonstrate strong proficiency in CMS1500 and be accustomed to multispecialty practices.• Interact directly with insurance providers to address and resolve any inconsistencies in payment.• Reviews accounts for possible assignment and makes recommendations to the Collections Supervisor.• Meditech is a plus.

Accounts Payable Specialist We are offering a contract opportunity for an Accounts Payable Specialist in Los Angeles, California. This role primarily involves processing and managing invoices and expenses for a financial services firm. The position is a key part of our team, ensuring the efficient and accurate handling of accounts payable functions. Responsibilities: • Process complex invoices, approximately 30 per day, focusing mainly on US invoices and expenses. • Utilize accounting software systems and Microsoft Excel to manage and organize data effectively. • Manage accounts payable functions, ensuring all payments are made in a timely and accurate manner. • Conduct regular check processing and handle any discrepancies that may arise. • Maintain high attention to detail in all tasks, particularly when entering and coding invoices within Oracle. • Handle expense reports, ensuring all company expenses are accurately recorded and processed. • Provide support to the team during instances of medical leave or other absences. • Continually update and maintain accurate customer credit records. • Take appropriate action to collect delinquent payments and manage customer credit applications. • Use your skills in accounting functions and accounts payable to enhance the efficiency of our financial operations.

Office Assistant/Receptionist/Billing We are offering a contract to hire employment opportunity for an Office Assistant in the logistics industry, based in El Segundo, California. The successful candidate will be primarily focused on clerical tasks, customer service, and office functions. This position will require a high level of organization and attention to detail, as well as proficiency in Microsoft Office Suites. Responsibilities: • Maintain and update files and records efficiently to ensure they are easily accessible • Sort and distribute incoming mail and prepare outgoing mail • Answer phone calls, take messages or redirect calls to appropriate colleagues • Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. • Undertake basic bookkeeping tasks and issue invoices, checks etc. • Assist in office management and organization procedures • Monitor stocks of office supplies and report when there are shortages • Assist in making travel arrangements and booking venues for conferences and events • Perform other office duties as assigned • Exhibit excellent customer service skills in all interactions.