3 results for Desktop Support Analyst in Philadelphia, PA

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

ERP Application Support Robert Half is hiring an ERP Application Support Analyst. Hybrid role. 1 day onsite a week Responsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues, - Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issues Provide ongoing maintenance, support and development to assigned applications and implement new products.- Troubleshoot, research, and solve technically challenging problems involving integrated systems.- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.- Create and route required operational and management reporting needs as required by management and regulatory agencies.- Solid understanding of operational / clinical services and information / work flow of assigned areas.- Ability to analyze, diagnose, support and implement process/operational change.- Level 3 support for Application related issues.

Senior Systems Analyst We are in the process of recruiting a Systems Analyst in the water industry, to be based in NEWARK, Delaware, 19702-1934, United States. This role will involve administering, maintaining, and troubleshooting business applications, as well as planning and developing application roadmaps, project schedules, and annual budgets. The role also includes ensuring compliance with policies and practices, and managing and minimizing the department's risk. Responsibilities: • Administer, maintain, and troubleshoot a portfolio of business applications • Anticipate, respond to, and identify business needs and recommend, design, implement, and enhance business processes and transaction processing across business applications • Draft, analyze, and implement applications, related business rules, business process flows, information flow diagrams, functional and technical specifications, configuration, batch processing, issue remediation, and enhancements • Design and write reports, SQL queries, and PL/SQL programs to facilitate reporting, application troubleshooting, and application enhancements • Provide guidance to others in the administration, troubleshooting, and use of business applications • Develop, implement, and administer software, tools, and procedures to monitor, alert, report on, and remediate issues within business applications • Plan and execute projects to upgrade existing applications to maintain vendor support • Ensure compliance with policies, guidelines, procedures, and regulations • Review business processes, consulting with business users to assist in identification of technology related business process improvement efforts • Assure that proper records and documents are created, maintained, and recoverable • Meet with vendors & advisory services to canvass suitable capabilities at competitive rates. Skills required include Database, DB2 Database, EO/IR systems, IBM, Microsoft, AB Testing, Business Requirement Document, Computer Hardware, Configuration Management, Deployments, PeopleSoft Financials, and Oracle.