2 results for Help Desk Tier 2 in Philadelphia, PA
Senior Analyst-Technical SupportJob Summary<br><br>The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.<br><br>Primary IT Systems Support Responsibilities<br>• Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.<br>• Administration knowledge of Windows 10/11, Server 2019 or newer<br>• Ability to write Windows batch, PowerShell or Python scripts.<br>• Administration of Enterprise batch scheduler a strong plus<br>• Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas<br>• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.<br>• Perform demonstrations of technology solutions to Staff.<br>• Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues<br>• A+, Security+, Network+, Apple and/or Microsoft certification<br>• Ability to effectively communicate verbally and in writing<br>• General Hardware Support (Desktop/Laptop, Mobile Device)<br>• ServiceNow, ITSM or other major Ticketing System experience a strong plus<br>Qualifications<br>Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.<br>Education and/or Experience:<br>Minimum of 5 years of previous experienceERP Application Support<p>Robert Half is hiring an ERP Application Support Analyst. </p><p>Hybrid role. 1 day onsite a week</p><p><br></p><p>Responsibilities:</p><p>- Tier 2 and 3 tickets</p><p>- Onboarding/offboarding of users</p><p>- Troubleshooting hardware issues, </p><p>- Working on projects for system upgrades</p><p>- Work with IT Teams and vendors to troubleshoot security/network issues </p><p> Provide ongoing maintenance, support and development to assigned applications and implement new products.</p><p>- Troubleshoot, research, and solve technically challenging problems involving integrated systems.</p><p>- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.</p><p>- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.</p><p>- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.</p><p>- Create and route required operational and management reporting needs as required by management and regulatory agencies.</p><p>- Solid understanding of operational / clinical services and information / work flow of assigned areas.</p><p>- Ability to analyze, diagnose, support and implement process/operational change.</p><p>- Level 3 support for Application related issues.</p><p><br></p>
