4 results for Help Desk Tier 3 in Philadelphia, PA

ERP Application Support Robert Half is hiring an ERP Application Support Analyst. Hybrid role. 1 day onsite a week Responsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues, - Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issues Provide ongoing maintenance, support and development to assigned applications and implement new products.- Troubleshoot, research, and solve technically challenging problems involving integrated systems.- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.- Create and route required operational and management reporting needs as required by management and regulatory agencies.- Solid understanding of operational / clinical services and information / work flow of assigned areas.- Ability to analyze, diagnose, support and implement process/operational change.- Level 3 support for Application related issues.

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

Tax Manager - Investments Dynamic investment firm seeks a Tax Manager (Fund Accounting) with partnership tax expertise. The candidate will lead the firm’s tax compliance function and assist in financial reporting and daily operations responsibilities for the various funds and investment vehicles. This role is expected to be on a hybrid, minimum 3 day a week in person, schedule for the foreseeable future. Essential Duties & Responsibilities:<ul><li>Lead tax compliance function of the private equity funds, co-investment vehicles, upper tier entities, various holding company structures, and other firm entities with support from larger finance team, fund administrator, and outsourced tax preparers</li><li>Assist in preparation of financial statements and reporting, including annual audits</li><li>Assist finance team with daily operations responsibilities (Treasury, Compliance, AR, AP, etc.)</li><li>Support finance team in portfolio company reporting and valuation, including interfacing with portfolio company finance executives and tax preparers</li><li>Maintain/evolve estimates and forecasting models for business leaders and finance management.</li><li>Prepare ad hoc reports/analyses as necessary to provide insight and support for management</li><li>Periodically assist in investor relations projects, including interfacing with the firm’s institutional and high net worth individual investors</li></ul>

AP/AR Accounting Specialist Information technology company seeks a strong detailed AR/AP Accounting Specialist who can handle high-volume AP/AR transactions. In this role, you will assist with financial reporting, tax compliance, updating payroll records, processing vendor invoices, preparing annual tax forms, assisting the front desk as needed, resolving accounting discrepancies, maintaining accounting files, and assisting with the annual audit process. The ideal AR/AP Accounting Specialist for this role should have a not-for-profit background, have a high level of attention to detail, excellent organizational skills, and great time management skills. Major Responsibilities· Process, verify and reconcile incoming invoices· Handle accounts payable and receivable transactions· Generate client invoices· Post incoming payments· Analyze workflow processes· Prepare payment schedules· Ensure bills and payroll are paid timely/accurately· Assist with collecting on past due accounts· Prepare financial reports