2 results for Call Center Specialist in Portland, OR

Associate Customer Care Coordinator We are on the lookout for a diligent and competent Customer Service Representative to be based in Salem, Oregon or surround. This role involves providing exceptional customer service, conducting detailed research, and responding to member, provider, and employer group queries. The successful candidate will also be adept at problem-solving, demonstrating critical thinking skills, and working efficiently in a multi-channel contact center environment. <br> Responsibilities: • Address member, provider, employer group, and other internal and external queries, concerns, and needs effectively and professionally. • Advocate for customers by delivering detailed explanations of benefits in a courteous manner to ensure comprehension. Encourage members to fully utilize products and services to optimize their healthcare value. • Apply critical thinking skills to identify and solve problems when the root cause is not readily apparent. • Operate in a multi-channel contact center environment, handling interactions via phone, in person, and over email. • Facilitate timely, efficient, and detail oriented resolution of member or provider's issues. • Document all interactions in accordance with company standards and strive for first-call resolution whenever possible. • Demonstrate proficient data entry and PC processing skills in a Windows-based environment. • Exhibit strong verbal, written, and interpersonal skills. • Provide and receive feedback constructively to enhance personal performance and team effectiveness. • Efficiently multitask, with the ability to converse and type simultaneously.

Associate Customer Care Coordinator We are offering a role that centers around customer service in the Medical Insurance/Benefits industry in Salem, Oregon. You will be the first point of contact for our clients, ensuring smooth operations and providing exceptional service to our customers. This role is a contract position that requires a strong set of skills in customer service. <br> Responsibilities: <br> • Answer phone and email inquiries from customers and providers, answering their inquiries, and ensure they feel valued and supported. <br> • Handle complaints and specific customers' requests.