27 results in Providence, RI

Medical Receptionist We are offering a contract to hire employment opportunity for a Medical Receptionist in Brockton, Massachusetts. The role involves working in a healthcare setting where you will be the first point of contact for patients. The main function of this role is to provide support to medical staff by handling administrative tasks in a busy healthcare environment. Responsibilities: • Answering incoming phone calls and addressing patient inquiries • Checking patients in and out of the facility • Scheduling follow-up appointments for patients • Sending reminders to patients about upcoming appointments • Utilizing various medical software such as Allscripts, EHR SYSTEM, and Medisoft for administrative tasks • Assisting in billing functions and maintaining charts and graphs as required • Handling insurance-related tasks and queries • Ensuring the smooth running of the reception area and improving patient satisfaction • Adhering to healthcare laws and regulations in all tasks • Utilizing Microsoft Excel for data entry and management tasks.

Product Manager We are offering an exciting opportunity for a Product Manager in the Health Insurance industry. Located in Somerville, Massachusetts, the successful candidate will be tasked with overseeing the implementation of customer service applications, capturing business requirements, writing user stories, and managing external vendors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the implementation of customer service applications, with a focus on knowledge base applications such as CXOne, Dynamics, Panviva. • Capture business requirements accurately to guide the development of new products and enhancements. • Write user stories that accurately reflect requirements and can guide the development team. • Manage day-to-day interactions with external vendors, ensuring deliverables are met on time and within budget. • Develop content for the knowledge base to support our customer service team. • Oversee the integration of technology solutions to house the knowledge base. • Conduct initial training and provide go-live support for the knowledge base solution. • Engage with stakeholders to communicate project status and gather feedback. • Utilize Agile product management principles to deliver products that meet business and customer needs. • Apply your skills in Business Analysis and Requirements Gathering to ensure all products meet the needs of the business and the customers.

Cloud Security Engineer • A senior-level engineer that has strong expertise in the Microsoft 365 ecosystem, and understands the interplay between modern work, security, and the design and configurations associated with a strong zero trust posture.

Technical Writer We are in the search for a Technical Writer to join our team in Stow, Massachusetts. This role focuses on managing and controlling product configurations, crafting technically accurate documents, and ensuring robust document control procedures. The successful candidate is expected to collaborate effectively with various teams and resolve discrepancies in product configurations. Responsibilities: • Manage and control product configurations, keeping track of revisions and ensuring all documentation reflects the latest specifications. • Write clear, concise, and technically accurate documents, including bills of materials (BOMs), assembly drawings, and engineering change orders (ECOs). • Implement and maintain robust document control procedures, ensuring compliance with industry standards and internal best practices. • Collaborate effectively with engineers, manufacturing teams, and other stakeholders to gather and verify critical product information. • Identify and resolve discrepancies in product configurations, proactively minimizing errors and delays. • Utilize various tools and software such as Adobe FrameMaker, Adobe RoboHelp, and Microsoft for documentation and management. • Ensure the accuracy, completeness, and timeliness of all product configuration documentation. • Assist in database management and ensure the deliverable design is in compliance with the industry standards. • Utilize knowledge in EO/IR systems and computer hardware to effectively perform job responsibilities. • Conduct AB Testing to verify the accuracy and reliability of the product configurations.

Project Manager/Sr. Consultant We are in search of a dedicated Program Manager to join our team in Boston, Massachusetts. This role involves managing and overseeing the complete transformation of our Identity and Access Management (IAM) systems. You will be responsible for the successful delivery of this project, aligning it with business goals and compliance requirements. This role offers a long contract employment opportunity. Responsibilities:• Leading the IAM Transformation Program and ensuring alignment with organizational goals and regulatory requirements• Managing the replacement of legacy IAM tools and overseeing the transition to advanced systems such as CyberArk & Hashicorp• Collaborating with cross-functional teams, including IT, security, compliance, and business units, to drive project success• Developing, maintaining, and managing detailed project plans, timelines, and budgets• Identifying and mitigating risks to ensure project milestones are met on time and within scope• Regularly updating senior leadership and stakeholders, ensuring transparency and accountability• Fostering a culture of continuous improvement and innovation within the program team

Accounting Manager - Public Biotech My client, a Public Biotech based in Boston is looking to hire an Accounting Manager to join their team. The Accounting Manager will report to the Controller and handle all things accounting including some technical accounting & external reporting. Compensation for this position is $115-140K + 10% Bonus + Equity. This company is doing well, is well funded, has a good cash runway, offers excellent benefits, growth potential, a hybrid working arrangement and more. If interested in hearing more, please email matthew.katz@roberthalf or message me on Linkedin.

Staff Accountant We are seeking a Staff Accountant for our location in Woburn, Massachusetts. This role involves preparing financial reports, managing accounts payable, and handling various accounting tasks. The successful candidate will be offered a short-term contract employment opportunity. Responsibilities: • Prepare financial reports and accounting statements with accuracy • Manage and maintain weekly check runs • Ensure timely entry of invoices • Conduct three-way matching to verify that orders, receipts and invoices are in agreement • Retrieve and manage end-of-year filing of 1099 forms • Handle ST-10 tax exempt forms and Sales & Use tax filings • Post journal entries to the general ledger • Utilize skills in Accounts Receivable (AR), General Ledger, Month End Close, NetSuite, Oracle, QuickBooks, and SAP for various tasks.

C# Developer Job Title: Senior C# Developer Location: Providence, RI Type: Full-Time, Onsite 5 days a week. required / non-negotiable About the Role: We're seeking a talented Senior C# Developer to join our team, who will be responsible for the development and maintenance of our desktop and web applications. This role will provide technical leadership in all areas of .NET development including Winforms, VB.NET and .NET CORE. On a typical day, you’ll be working in an agile environment with our team and clients to understand requirements, design, code and test innovative applications, and support those applications for our highly valued customers. Responsibilities: 1. Develop desktop, and web-based .NET applications in C# and .NET Core.2. Maintain and enhance legacy applications in Winforms and VB.NET.3. Write clean, scalable code using .NET programming languages.4. Collaborate with internal teams to produce software design and architecture.5. Test and deploy applications and systems.6. Revise, update, refactor and debug code.7. Prepare and maintain code documentation.8. Participate in requirements analysis.9. Collaborate with internal and client teams to meet project objectives.10. Develop documentation throughout the software development life cycle (SDLC).

Accounts Payable Clerk We are offering an exciting opportunity for an Accounts Payable Clerk in Cranston, Rhode Island. This role involves managing the accounts payable duties in our company, ensuring the accurate and timely processing of invoices, and maintaining up-to-date account records. You will also be expected to perform account reconciliations and handle data entry tasks. Responsibilities: • Responsible for the accurate processing of invoices and other accounts payable documents • Conduct account reconciliations to ensure all financial data is accurate • Conduct checks runs to ensure timely and efficient payment to vendors • Coding invoices accurately to ensure proper account classification • Handle data entry tasks related to accounts payable • Use your skills in Microsoft Excel, Oracle, QuickBooks, and SAP for various financial tasks • Process and record transactions in a timely and accurate manner • Handle invoice processing and assist in the disbursement of payments • Maintain up-to-date and accurate customer credit records • Monitor customer credit accounts and take appropriate action to collect delinquent payments.

Sales Coordinator Job Description: We are seeking a dedicated and organized Sales Coordinator to join our team on a contract basis. This role is critical in handling customer calls and scheduling the delivery of appliances. The ideal candidate will have excellent communication skills, a keen attention to detail, and a strong ability to multitask. Responsibilities: Coordinate appliance phone support by handling inquiries from the sales team. Make and receive calls to customers to schedule appliance delivery and installation. Provide timely and accurate information in response to incoming requests and status inquiries. Ensure meticulous attention to detail when scheduling and coordinating deliveries. Maintain accurate calendars and update system software data. Resolve customer complaints regarding sales and service. Enhance customer satisfaction by ensuring orders are processed accurately and timely. Collaborate with other departments and locations to ensure the timely shipment of orders; expedite when necessary. Ensure regular and reliable attendance. Perform other duties as assigned.

Sr. Accountant We are offering an opportunity for a Sr. Accountant in Southeastern Connecticut. This role operates within the financial industry and requires someone with a keen eye for detail and strong organizational skills. As a Sr. Accountant, you will be responsible for critical tasks such as balance sheet reconciliations, account reconciliations, and reporting. This is a short-term contract employment opportunity. Responsibilities:• Conduct balance sheet reconciliations to ensure accurate financial records.• Handle account reconciliations to confirm the correctness of transactions.• Perform reporting tasks to provide insightful information for decision-making.• Use Microsoft Excel for data analysis and presentation.• Execute month-end close procedures accurately and timely.• Utilize tools such as NetSuite, Oracle, and SAP for various accounting tasks.• Prepare and post journal entries to keep track of all business transactions.• Conduct bank reconciliations to ensure financial integrity and stability.• Leverage your skills in General Ledger to maintain and improve financial data management systems.

IT Auditor We are offering a short term contract employment opportunity for an IT Auditor in Boston, Massachusetts. This role is within the telecom industry, where you will be responsible for auditing IT processes and systems, ensuring compliance, and managing risk. Responsibilities: • Conduct audits on IT systems and processes to ensure adherence to company policies and industry regulations • Use your skills in Archer, Audit Program, Business systems, CobiT, ERP - Enterprise Resource Planning to carry out tasks effectively • Evaluate application controls to ensure they are functioning as intended • Document audit findings and prepare reports detailing the results of the audit • Handle compliance-related tasks and ensure all IT operations are in line with established standards • Use your experience with IT risk management protocols to identify areas of potential risk and implement mitigation strategies • Collaborate with other departments to ensure any issues identified during audits are resolved.

Accounting Associate Company: SmartFlower SolarPosition: Accounting AssociateStart Date: ASAPNext Steps Call: Present profiles, VIV with John Monday at 3pmLocation/ Parking: 20 Park Plaza, Boston, MA 02116 (no company parking, parking garages in the area)Open Reason: Accounting Associate just quit abruptlyResponsibilities:• Sales Order Processing• A/P and A/R order processing• A/P and A/R transaction processing• Sending confirmations, invoices, and shipping documentsMust haves: • Sales Order Processing and A/P and A/R transaction processing are most important. Business Central is their ERP - experience in this would be a plus.Software/Industry: Business Central, Salesforce (not required)Onsite or Remote: 5 days/week on-site for training (2-3 weeks), then 3 days/week on-siteHours Schedule: 8:30am-5:00pm M-FDuration: T2HEquipment: They will provide equipmentReport to: John AllweinPOC: John AllweinSales Rep: Alex (flip from Samara)JO Received: 5/17/24Date Taken: 5/17/24

PC Technician HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta• Growing this year, possibly 10-15 growth roles • Need a Tier 1 support tech to support their office move from their lease is up• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience• Soft skills: customer service, professionalism, good attitude • Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment) • Job is from May 28-June 14, possibly extension of a week or two• 28th they will work remote and get up to speed• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really need to go to the old office • Project is in two phases – May 29 – May 31st will be setting up new workstations and unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets • They will not be “moving” the equipment, just unboxing and setting it up• They will be doing some Tier 1 troubleshooting

Data Reporting Analyst We are offering a short-term contract employment opportunity for a Data Reporting Analyst. The chosen candidate will play a crucial role in processing and analyzing data, creating dashboards, and using a variety of software and tools to deliver business insights. This role is instrumental in our efforts to understand and leverage data for strategic decision-making. Responsibilities:• Analyze complex data sets to identify trends, patterns, and insights.• Utilize Tableau and Power BI to create interactive dashboards and reports.• Use Microsoft suite of products for data manipulation and reporting.• Leverage Power Apps and Power Automate for process automation.• Apply Python scripting for advanced data analysis and automation.• Utilize BusinessObjects Technologies for business intelligence and reporting.• Manage and maintain database systems to ensure data integrity and accessibility.• Conduct A/B testing to validate data-driven recommendations.• Prepare Business Requirement Document with clear and concise data insights.• Use EO/IR systems for advanced data visualization and interpretation.

Cyber Security Engineer Robert Half is assisting a leading investment management firm to hire for a full-time Cyber Security Engineer onsite in Boston. As a Cyber Security Engineer, you will play a pivotal role in the organization, working closely with the Chief Technology Officer to implement and oversee the company's cybersecurity measures. They are looking for cyber security professionals who will drive their cybersecurity strategy forward and ensure the security of their systems to protect their valuable data and the integrity of their business. Responsibilities:<ol><li>Lead the design, development, and implementation of their cybersecurity systems, protocols, and procedures.</li><li>Assess and identify potential security risks, and design mitigation plans.</li><li>Monitor systems for any irregularities and intrusions, ensuring optimal security at all times.</li><li>Perform security audits, reporting findings to the CTO.</li><li>Assist in developing staff-wide security awareness training programs.</li><li>Stay updated with the latest industry trends, technologies, and security standards.</li></ol>

Accounting Supervisor Our south of Boston seeks an experienced Accounting Supervisor to join their non-profit organization. The Accounting Supervisor will play a key role in overseeing the financial operations, ensuring compliance with accounting standards, and supporting organizational objectives. This position requires strong leadership skills, attention to detail, and a commitment to the mission of our non-profit.Responsibilities:<ol><li>Financial Management: Oversee day-to-day accounting operations, including accounts payable, accounts receivable, general ledger, and payroll functions.</li><li>Budgeting and Forecasting: Assist in the development and monitoring of annual budgets and forecasts, providing insights and recommendations to management for resource allocation.</li><li>Financial Reporting: Prepare accurate and timely financial reports, including monthly, quarterly, and annual financial statements, for management, board of directors, and external stakeholders.</li><li>Compliance: Ensure compliance with regulatory requirements, including IRS regulations for non-profit organizations, grant reporting, and financial policies and procedures.</li><li>Audit Support: Coordinate and assist with annual audits, including preparation of audit schedules, responding to auditor inquiries, and implementing audit recommendations.</li><li>Staff Supervision: Supervise and mentor accounting staff, providing guidance, training, and performance feedback to ensure the team's effectiveness and professional development.</li><li>Process Improvement: Identify opportunities for process improvements and efficiencies within the accounting function, implementing best practices to streamline workflows and enhance accuracy.</li><li>Internal Controls: Establish and maintain internal controls to safeguard organizational assets and ensure the integrity of financial data.</li><li>Grant Management: Assist in the management of grants, including budgeting, reporting, and compliance with grant requirements.</li><li>Collaboration: Work collaboratively with other departments, including program management and development, to support organizational goals and initiatives.</li></ol>

Staff Accountant We are offering an exciting opportunity in the finance industry based in Providence, Rhode Island. The role is for a Staff Accountant with a focus on grants and financial accounting. This position is essential for maintaining accurate financial records, processing cash receipts, managing post-award grant activities, and using financial systems like PeopleSoft. Responsibilities: • Accurately record and process all incoming cash receipts • Ensure precise entry of receipts into the financial system and reconcile them to bank deposits • Resolve discrepancies in cash receipts and bank deposits • Prepare and post journal entries in accordance with accounting standards • Assist in month-end and year-end closing processes by recording necessary adjustments • Upload and process vendor invoices into the accounting system • Verify invoice accuracy and ensure proper coding for expense tracking • Resolve invoice-related issues by communicating with vendors and internal departments • Set up new grants in PeopleSoft and maintain all grant-related records • Monitor and manage post-award grant activities to ensure compliance with grant terms and conditions • Prepare financial reports for grant funders and work with program staff to track and report on grant expenditures and budget variances • Perform regular cash reconciliations to ensure accuracy between bank statements and financial records • Investigate and resolve any discrepancies in cash reconciliations. Skills: • Bank Reconciliations • General Ledger • Journal Entries • Month End Close • Grant Accounting • PeopleSoft

FPGA Principal Electrical Engineer ResponsibilitiesKey Accountabilities:<ul><li>Acts as an Individual contributor, core team or technical lead for a specific project or product line.</li><li>Accountable for the completion of assigned deliverables in accordance with approved schedules.</li><li>Authors documentation and participates in activities in support of design control.</li><li>Independently plans, performs & prioritizes tasks that are complex in nature, in alignment with corporate goals.</li><li>Analyzes and interprets data, identifying trends and formulating the next steps, while effectively performing trade off analysis, if required by the function.</li><li>Leads, designs and/or develops one or more of the following: new test methods, specifications, technical apparatus, software and processes for complex components and functions.</li><li>Evaluates complex designs or processes, with respect to acceptability, suitability and cost. Recommends preferred design options. Presents trade-off, if required by the function.</li><li>Identifies product defects and able to recognize outliers in results. Able to explain and document product defects and their impact.</li><li>Effectively communicates technical information to a multidisciplinary team in the form of documentation, presentations and technical summaries and promotes collaboration.</li><li>Technical expertise in more than one or a subject matter expert in at least 1 area.</li><li>Leads without authority & provides technical guidance to engineers and technicians assigned to him/her on a given project. Provides mentoring within or outside of their department.</li><li>Provides technical support for or leads CAPA or complaint investigations.</li><li>Independently generates predictable schedules for activities related to the function, understanding cross-functional dependencies.</li></ul>Secondary Functions:<ul><li>May review and provide input to deliverables from other functions.</li><li>Recommends and drives improvement initiatives and motivates others to implement.</li><li>May be assigned CAPA ownership.</li></ul>Technical Experience <ul><li>FPGA – 5-10 years in FPGA design and implementation and/or embedded DSP software </li><li>High Level Digital/Analog Signal – Understand digital and analog circuits, component selection, and debugging of mixed-signal devices. </li><li>Control System – Design and managing the systems that allow to control different processes to produce products. </li><li>System Level Root Cause – Ability to have system level mindset when comes to trouble shooting and root cause issues. </li><li>Design and prototype simulation models and hardware implementations </li><li>Noise/EMI/EMC – Understand compliance concepts and testing. </li><li>Power Electronics and Distribution </li></ul>

Sr. Software Engineer Essential Functions:<ul><li> Provides software technical leadership on a software development team. This includes participating in requirements review, design reviews, code reviews, test case reviews, and team meetings.</li><li>Participate as an active member on a project development team: This includes requirements change control, defect management, risk analysis, and release management.</li><li>Creates/Maintains software requirement/functional specifications.</li><li>Creates/Maintains software architecture documentation.</li><li>Creates/Maintains software (component) design documentation.</li><li>Creates/Maintains software source code that adheres to design documentation.</li><li>Performs unit testing and/or code reviews as per project policy.</li><li>Performs integration testing to ensure software functions within application and with electrical and mechanical devices.</li><li>Evaluates, investigates, and implements fixes to assigned software defects.</li><li>Evaluates, investigates, and implements assigned software change proposals.</li><li>Provides level of effort for assigned software activities</li><li>Tracks personal estimates over time in order to improve accuracy.</li><li>Follows project and corporate software plans, standards, and procedures to perform software development</li></ul>Management:<ul><li>Creates/Maintains software project plans.</li><li>Creates/Maintains software configuration management plans.</li><li>Coordinates, schedules and supervises software developers for a project</li></ul>Technical:<ul><li>Brings new software technologies into the company.</li><li>Creates/Maintains applications (utilities) for the project to improve team efficiency, such as hardware control for other engineering disciplines or automated data analyzers for software test.</li><li>Must have the ability to handle many software components and take ownership for a large percentage of the code base.</li><li>Must have the ability to take ownership for high complexity implementations.</li><li>Perform other related duties as assigned</li></ul>Skills & Capabilities:<ul><li>Leadership, Management, Team, Individual, etc (for e.g.: holds people accountable, teamwork, delegation, communication, impact and influencing, etc) </li><li>Consult dictionary of competencies on Manager's Database Ability to administer software engineering tools: configuration management, requirements management, and defect management.</li><li>Ability to operate instrumentation.</li><li>Possesses strong written and oral communications skills.</li><li>Ability to work in a team environment of software developers and testers.</li></ul>

Desktop Support Analyst Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems. Responsibilities:<ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>

Consolidations Manager We are offering a short term contract employment opportunity for a Consolidations Manager in the Technology industry, based in Burlington, Massachusetts. This role involves the consolidation of company financials and assistance with the global implementation of new consolidation tools. The successful candidate will have the flexibility to work remotely, demonstrating proficiency in Financial Consolidation, Corporate Consolidation, OneStream, and Oracle. Responsibilities: • Oversee the consolidation of financial statements for the company. • Assist in the global implementation of new consolidation tools. • Maintain accurate and up-to-date financial records. • Utilize tools such as OneStream and Oracle for financial management and reporting. • Ensure compliance with financial regulations and standards. • Collaborate with other departments to gather financial data for consolidation. • Analyze financial data and identify trends or issues. • Report on financial status and risks on a regular basis. • Work remotely, demonstrating a high level of autonomy and responsibility. • Continuously seek ways to improve financial processes and efficiencies.

Staff Attorney - Trusts & Estates Robert Half Legal Permanent Placement is working with a dynamic firm offering a fully remote Trusts & Estates attorney role in Boston or remote. As a rapidly expanding company in the legal sector, Bowditch is actively seeking an experienced Staff Attorney to strengthen our Trust & Estates Practice. We have created this role to be flexible around your needs, offering either part-time or full-time contracts with a hybrid or fully remote work schedule arrangement. Despite our office locations in Worcester, Framingham and Boston, we are committed to supporting our employees working remotely. Primary Skills and Abilities: The ideal candidate will display proficiency in several key areas: • Broad experience with Microsoft Office software tools. • Familiarity with using and maintaining client records management software like NetDocuments. • In-depth understanding of document production software such as Contract Express. • Superior writing and speaking skills. • Excellent organizational skills. • The ability to be singularly accountable while also thriving within a team environment. • The ability to achieve effective results in a fast-paced environment and meet billable hours requirement. Role Responsibilities: In this role, the main responsibilities will include: • The preparation of a wide array of estate planning documents such as wills, trusts, powers of attorney, beneficiary designations, and letters of intent. • Drafting of client communications surrounding estate plans. This includes explanatory letters and implementation instructions. • Continual learning and staying abreast with the latest Massachusetts trust, probate law and relevant tax laws.

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Bilingual Spanish National Service Representative We are seeking a diligent and customer-focused individual for a role as a Customer Service Representative in Roxbury, Massachusetts. This role is within the telecom industry, and the selected candidate will be expected to provide exceptional service to customers in a call center environment. This role offers a contract to hire employment opportunity. Responsibilities: • Addressing and resolving customer inquiries in a timely and professional manner • Processing customer credit applications with strict attention to detail • Maintaining accurate and up-to-date customer credit records • Monitoring customer credit accounts and taking necessary action to collect overdue payments • Providing exceptional customer service to ensure customer satisfaction and loyalty • Collaborating with team members to improve overall customer service standards • Utilizing call center tools to enhance customer interactions • Assisting in implementing customer service policies and procedures to improve operational efficiency • Escalating unresolved issues to the appropriate department or personnel • Participating in training and development opportunities to enhance job skills and performance.