29 results in Quincy, MA

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Bilingual Spanish National Service Representative We are seeking a diligent and customer-focused individual for a role as a Customer Service Representative in Roxbury, Massachusetts. This role is within the telecom industry, and the selected candidate will be expected to provide exceptional service to customers in a call center environment. This role offers a contract to hire employment opportunity. Responsibilities: • Addressing and resolving customer inquiries in a timely and professional manner • Processing customer credit applications with strict attention to detail • Maintaining accurate and up-to-date customer credit records • Monitoring customer credit accounts and taking necessary action to collect overdue payments • Providing exceptional customer service to ensure customer satisfaction and loyalty • Collaborating with team members to improve overall customer service standards • Utilizing call center tools to enhance customer interactions • Assisting in implementing customer service policies and procedures to improve operational efficiency • Escalating unresolved issues to the appropriate department or personnel • Participating in training and development opportunities to enhance job skills and performance.

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative based in North Attleboro, Massachusetts. This role is primarily focused on supporting the Production department, taking orders, and fulfilling them from the warehouse. You will also be responsible for maintaining meticulous records through data entry and ensuring accurate inventory levels. Responsibilities: • Take orders and fulfill them physically from the warehouse, ensuring accuracy and efficiency.• Perform data entry tasks to log quantities of fulfillment and track purchase orders.• Verify the correctness of delivery addresses to avoid errors in shipment.• Regularly check inventory levels to ensure adequate stock is maintained.• Utilize your technical skills to ensure smooth operations and efficient customer service.• Use your strong organizational skills and attention to detail to maintain accurate records and manage tasks efficiently.• Communicate with customers through email correspondence and inbound and outbound calls to address inquiries and issues.• Execute order fulfillment tasks and track inventory effectively to avoid discrepancies.

Accounting Clerk We are in search of a meticulous and efficient Accounting Clerk to join our clients team. As an Accounting Clerk, you will be integral to our operations, managing various tasks including accounts payable, general ledger postings, and vendor correspondence. This position also requires administrative duties and assisting the marketing manager with tasks such as creating PowerPoint presentations and editing quotes in Excel. For immediate consideration please reach out to Allison Brown at 508.205.2121