2 results for Call Center Specialist in Seattle, WA

Patient Service Representative We are providing an opportunity for a Patient Service Representative role, which is based in Renton, Washington. The role involves providing customer service in the healthcare industry, primarily through answering inbound calls and scheduling patient appointments. This role offers a contract employment opportunity and will be conducted remotely. Responsibilities: • Answering inbound calls from patients, addressing their inquiries, and providing necessary assistance • Routing calls to the appropriate department or personnel when necessary • Handling patient enrollment and adding relevant documentation in the Electronic Medical Records (EMR) system • Providing medical assistance information to patients as needed • Scheduling patient appointments and follow-ups • Working in a remote call center environment, handling statewide volume for Washington • Identifying calls that are more appropriate for 911/emergency services or triage nurse on staff and redirecting them accordingly • Utilizing the EMR system, E-Clinical Works, and MS Office Suite to manage patient records and perform daily tasks • Ensuring compliance with HIPAA regulations for patient privacy.

Patient Service Representative We are searching for a Patient Service Representative to join our team in Renton, Washington. In this position, you will be responsible for handling and routing inbound calls from patients, providing medical assistance, and documenting interactions in our EMR system. This role offers a unique opportunity to work remotely in a healthcare tech start-up industry that provides in-home adult care. Responsibilities: • Handle and route inbound calls from patients ensuring all queries are resolved efficiently. • Provide necessary medical assistance to patients and guide them through enrollment processes. • Document all patient interactions and other relevant information in the EMR system. • Work closely with our primary care team to ensure all emergency service calls are redirected appropriately. • Schedule routine follow-ups and prescription refills for patients. • Maintain HIPAA compliance in all patient interactions to ensure patient privacy. • Provide exceptional customer service to all patients, listening to their needs, and directing them to the appropriate services. • Collaborate with various teams and departments to ensure a smooth and coordinated approach to patient care. • Utilize the MS Office Suite for various administrative tasks related to patient care. • Maintain a high level of reliability in call routing and customer service. This role requires skills in answering inbound calls, working in an inbound call center, maintaining HIPAA compliance, patient access, and scheduling patient appointments. It also requires knowledge of primary care.