4 results for Customer Service Specialist in Seattle, WA

Patient Service Representative We are searching for a Patient Service Representative to join our team in Renton, Washington. In this position, you will be responsible for handling and routing inbound calls from patients, providing medical assistance, and documenting interactions in our EMR system. This role offers a unique opportunity to work remotely in a healthcare tech start-up industry that provides in-home adult care. Responsibilities: • Handle and route inbound calls from patients ensuring all queries are resolved efficiently. • Provide necessary medical assistance to patients and guide them through enrollment processes. • Document all patient interactions and other relevant information in the EMR system. • Work closely with our primary care team to ensure all emergency service calls are redirected appropriately. • Schedule routine follow-ups and prescription refills for patients. • Maintain HIPAA compliance in all patient interactions to ensure patient privacy. • Provide exceptional customer service to all patients, listening to their needs, and directing them to the appropriate services. • Collaborate with various teams and departments to ensure a smooth and coordinated approach to patient care. • Utilize the MS Office Suite for various administrative tasks related to patient care. • Maintain a high level of reliability in call routing and customer service. This role requires skills in answering inbound calls, working in an inbound call center, maintaining HIPAA compliance, patient access, and scheduling patient appointments. It also requires knowledge of primary care.

Patient Service Representative We are providing an opportunity for a Patient Service Representative role, which is based in Renton, Washington. The role involves providing customer service in the healthcare industry, primarily through answering inbound calls and scheduling patient appointments. This role offers a contract employment opportunity and will be conducted remotely. Responsibilities: • Answering inbound calls from patients, addressing their inquiries, and providing necessary assistance • Routing calls to the appropriate department or personnel when necessary • Handling patient enrollment and adding relevant documentation in the Electronic Medical Records (EMR) system • Providing medical assistance information to patients as needed • Scheduling patient appointments and follow-ups • Working in a remote call center environment, handling statewide volume for Washington • Identifying calls that are more appropriate for 911/emergency services or triage nurse on staff and redirecting them accordingly • Utilizing the EMR system, E-Clinical Works, and MS Office Suite to manage patient records and perform daily tasks • Ensuring compliance with HIPAA regulations for patient privacy.

Accounts Receivable Specialist We are offering a contract employment opportunity for an Accounts Receivable Specialist in Renton, Washington. The role involves working with SAP and Excel systems to manage customer accounts, handle cash receipts, and conduct client bank account reconciliations. You will also be tasked with investigating billing discrepancies, assisting in collections, and preparing invoices based on services rendered. Responsibilities: • Utilize SAP and Excel software to manage customer accounts and other related tasks. • Handle cash receipts and conduct client bank account reconciliations. • Investigate any billing discrepancies and assist in collections. • Maintain customer records and assist with credit control processes. • Prepare and issue invoices to customers based on services rendered. • Audit accounting and financial documents for accuracy. • Accurately process numerical data and manage financial records. • Work efficiently in a fast-paced team environment.

technical product manager sr Robert Half is searching for a Sr. Technical Product Manager to support a large coffee client based in Seattle, WA. This Product Manager will play a crucial role in spearheading a project to establish a cutting-edge data integration layer. Your responsibilities will entail deep engagement in data analysis and driving event-triggered data integrations. This position is a temporary contract (6 months) with potential to extend or convert that is Hybrid (3 days in office / 2 days remote) in Seattle, WA. Remote is possible Job Responsibilities: <ul><li>Oversee the implementation of a new data integration layer with a third-party vendor system, ensuring project milestones are met.</li><li>Track data backlogs, validate file transfers, and ensure all data files are correctly backfilled and accounted for, maintaining data quality.</li><li>Create and maintain event contracts, understanding the distinctions between event-driven and batch processing to guide development.</li><li>Manage the design and execution of both event-driven and batch data integrations to support various business needs.</li><li>Utilize querying tools to extract and analyze data, identifying trends and ensuring data accuracy for business decision-making.</li><li>Collaborate with engineers to write clear and comprehensive data requirements, ensuring accurate and efficient development.</li><li>Use project management tools to review and prioritize backlogs, ensuring all tasks align with business objectives and are completed on schedule.</li><li>Apply master data management principles to standardize data formatting and naming conventions across systems.</li><li>Offer technical insights to plan test cases, troubleshoot integration issues, and ensure data integrity throughout the project lifecycle.</li><li>Oversee the exploration of data streams, build documentation, and ensure data is formatted correctly for vendor use.</li><li>Lead the project through development to go-live, serving as the primary representative for data-related concerns and ensuring successful implementation.</li></ul>