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99 results in Woodbridge, NJ

Personal/sales assistant <p>We are offering a unique opportunity for a personal/business administrator for the CEO/President in a start-up environment in Eastern Bucks County Pennsylvania. The role is will be based in a dynamic and fast-paced workplace. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Managing complex and detailed travel plans, itineraries, and agendas</p><p>• Maintaining the executive's calendar, scheduling appointments, and coordinating meetings</p><p>• Anticipating the needs of the executive and staying one step ahead in planning and organizing</p><p>• Managing and prioritizing incoming communications, including emails, phone calls, and correspondence</p><p>• Preparing and editing reports, presentations, and other documents as needed</p><p>• Handling confidential information with discretion and professionalism</p><p>• Coordinating special projects and events as required</p><p>• Assisting in personal tasks and errands for the executive to ensure their schedule runs smoothly</p><p>• Supporting sales activities by preparing sales documents, tracking leads, and managing customer relationships</p><p>• Performing other administrative tasks to support the daily operations of the start-up companies</p> Financial Analyst/Manager <p>Our client, an industry leader in the media/advertising space is looking to bring on a Senior Client Finance Manager. If you are a team player who embraces new media and technology, this could be the job for you! They are looking for a forward thinker who can begin to build and maintain great client relationships while making the finance process seamless and more efficient. If interested, please apply today and email carly.suchoff@roberthalf.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage all aspects of fee builds, collaborating directly with business leaders on draft Excel templates.</li><li>Prepare first drafts of proposal decks and gather information for pitches.</li><li>Cultivate direct relationships with clients, particularly on smaller accounts.</li><li>Develop initial revenue forecasts and oversee client contracts.</li><li>Ensure profitability through comprehensive client financial analysis, including pricing and staffing evaluations.</li><li>Execute journal entries and ensure accurate reporting of revenues.</li><li>Supervise accrued revenues to align with expected work and billing cycles.</li><li>Fulfill ad hoc requests promptly and accurately.</li><li>Delegate and oversee second-tier client finance matters.</li><li>Conduct quarterly client project reconciliations and monthly time and fee analyses.</li><li>Independently handle tasks while collaborating effectively within large teams.</li><li>Interface with client procurement and manage client contracts.</li></ul><p>Qualifications:</p><ul><li>Bachelor's degree in Finance, Accounting, or related field.</li><li>Extensive experience in Advertising and Client finance.</li><li>Proficient in Excel, including SUMIF, pivot tables, INDEX, MATCH, etc.</li><li>Strong understanding of client financials, from pitch to reporting, and client profitability dynamics.</li><li>Ability to build and maintain strong client relationships.</li><li>Demonstrated initiative and forward-thinking approach.</li><li>Experience working with cross-departmental teams and client procurement.</li><li>Familiarity with client contracts and pricing structures.</li><li>Exceptional analytical skills and ability to interpret data effectively.</li></ul><p><br></p> AML Audit Specialist <p>Large global bank is looking for an experienced audit consultant who can lead and execute audits, risk assessments, and issue validations surrounding compliance and BSA/AML/Sanctions. Candidate must have internal audit experience with a large financial institution.</p> Medical Collections Specialist <p>A busy company in the Morris Plains area is seeking a Medical Collections Specialist to join their growing team! This Medical Collections Specialist will get the change to join the growing company that provides career development, flexible working schedule, and the ability to join their fun laid back environment. This Medical Collections Specialist must have medical insurance/billing knowledge. This Medical Collections Specialist will report to the Director of Operations. Responsibilities of this Medical Collections Specialist will include but not be limited to:</p><p><br></p><ul><li>Communicating directly with patients regarding their financial responsibility</li><li>Documenting all calls timely and accurately in the patients’ account in the billing system</li><li>Establishing payment arrangements</li><li>Managing outstanding self-pay accounts and status for upper management</li><li>Performing insurance claim follow-ups for insurance denials & appeals</li><li>Contacting insurance companies to check eligibility & benefits via phone or online portals</li><li>Assisting with other billing/collection duties as needed</li></ul><p>This Medical Collections Specialist opportunity is paying between $40,000 and $45,000 annually depending on experience. If interested in this Medical Collections Specialist apply today!</p> Regional Property Manager <p>Robert Half is currently working with a client seeking a Regional Property Manager. A regional property manager is responsible for overseeing the operations and management of multiple properties within a specific geographic region. This position we are looking to fill also includes a bonus.</p><p><br></p><p>Responsibilities:</p><ul><li>Supervising the day-to-day operations of all properties within the region, including maintenance, repairs, and tenant relations.</li><li>Handling tenant inquiries, concerns, and disputes. Ensuring tenant satisfaction and addressing any issues promptly and effectively.</li><li>Working to maximize occupancy rates across all properties by overseeing leasing efforts, marketing vacant units, and implementing strategies to attract and retain tenants.</li><li>Developing and managing property budgets, monitoring expenses, and ensuring that each property operates within budgetary guidelines. Analyzing financial reports and implementing cost-saving measures when necessary.</li></ul><p><br></p> Sr. Accountant <p>Are you a meticulous and professional Senior Accountant looking for a new challenge and growth opportunities? We invite you to apply for an exciting role where your skills in teamwork, analytical thinking, and a proactive approach will be highly valued.</p><p><br></p><p>Responsibilities:</p><ul><li>Perform essential duties for financial closing on a monthly, quarterly, and annual basis for our insurance entity (and management company</li><li>Conduct thorough account reconciliations and manage journal entries.</li><li>Analyze and report on variances in key accounts, explaining fluctuations effectively.</li><li>Assist in compiling quarterly and annual financial statements and related disclosures.</li><li>Collaborate with external auditors by providing necessary support and explanations during financial statement audits.</li><li>Contribute to the creation, implementation, and maintenance of internal controls, policies, and procedures.</li><li>Assist the Controller in preparing materials for quarterly Board meetings, including presentations, industry highlights, and more.</li></ul><p>To apply, email a resume in a Word Document format to Robert Half International. Or call Lindsay Jenkins, at 609-681-7970 to discuss this opportunity.</p> Accounts Payable Clerk <p>We are offering a contract to hire employment opportunity for an Accounts Payable Clerk in New York, New York, United States. This role is situated in the telecom provider industry and will require you to process data, maintain records, and handle various accounting tasks. </p><p><br></p><p>Responsibilities:</p><p>• Accurately process data entry associated with Purchase Orders (POs) as assigned</p><p>• Update ERP systems with data input and make adjustments when necessary</p><p>• Monitor and respond to incoming requests for PO conversion</p><p>• Review incoming requests in the Workflow system for required information and advise when requests are missing necessary information</p><p>• Consistently double-check your own work to ensure the integrity of all data</p><p>• Attach pertinent documents and files to corresponding requests</p><p>• Monitor and respond to emails, which may include forwarding complex issues to your supervisor for resolution</p><p>• Raise any issues, concerns, or uncertainties with your supervisor as needed</p><p>• Perform other duties as assigned</p><p><br></p><p>Skills:</p><p>• Account Reconciliation</p><p>• Accounts Payable (AP)</p><p>• Coding Invoices</p><p>• Data Entry</p><p>• Invoice Processing</p><p>• Microsoft Excel</p><p>• Oracle</p> Director of Finance <p>A well-established distribution organization in Mercer County, NJ is looking to bring on a Controller to lead their growing company. This Controller will support full general ledger management in addition to managing the financial success of the company. Qualified Controller candidates should have 10+ years of experience supported a sales and service organization with month end close, budgeting, and forecasting addition, this Controller should have previous experience managing a small team and be comfortable with the management of multiple company P& L’s. This is an excellent opportunity to join a strong stable organization and support its overall growth! The company is looking to hire asap and offers an excellent benefits and compensation package. </p><p><br></p><p>To apply, email a resume in a Word Document format to Robert Half International. Or call Lindsay Jenkins, at 609-681-7970 to discuss this opportunity.</p> Financial Analyst <p>Robert Half is seeking a Senior Financial Analyst for our client your primary responsibilities will involve ensuring the precision and integrity of supplier contract calculations, encompassing all revenues and associated costs, thereby supporting our strategic objectives.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough analyses of supplier contracts to ensure data integrity, accuracy, and relevance.</p><p>• Perform comprehensive data modeling, identifying critical business drivers and providing actionable insights to business partners.</p><p>• Manage and interpret monthly and quarterly data regarding purchase volumes, sales volumes, costs, and pricing.</p><p>• Execute timely quarterly supplier contract reconciliations, ensuring completion within 45 days post-quarter.</p><p>• Analyze and highlight trends related to terminal, SG& A, truck, and railcar overhead costs, providing strategic recommendations.</p><p>• Investigate compliance with supplier contracts through diligent research.</p><p><br></p><p>To apply, email a resume in a Word Document format to Robert Half International. Or call Lindsay Jenkins, at 609-681-7970 to discuss this opportunity.</p> Quality Assurance Analyst We are seeking a meticulous Quality Assurance Analyst to be a part of our team in Cranford, New Jersey. This role involves the development and execution of exploratory and automated tests to ensure product and data quality. The successful candidate will be actively involved in all stages of our software development lifecycle, focusing on identifying and resolving system malfunctions and data discrepancies. <br><br>Responsibilities:<br><br>• Develop and execute efficient tests within the agreed timeframe<br>• Implement and manage both exploratory and automated tests to ensure product and data quality<br>• Participate actively throughout the software development lifecycle to identify and resolve system malfunctions<br>• Compare data sets, identify discrepancies and reconcile any inconsistencies<br>• Document and track test cases, processes, and progress using our Application Lifecycle Management tools<br>• Develop and implement processes to streamline data reconciliation procedures and improve efficiency<br>• Enhance monthly regression testing by refining testing scripts and automating testing procedures<br>• Utilize tools such as Atlassian Jira, Bug Tracking, Database, EO/IR systems, HP ALM, AB Testing, Defect Management, Integration, Java, and QA Management for effective quality assurance<br>• Prepare datasets and create test plans as part of the QA process Medical Accounts Receivable Specialist <p>We are seeking a Medical Accounts Receivable Specialist in the healthcare industry, based in Monmouth County, New Jersey. This role involves the follow-up of patients’ claims that have been submitted to third-party payors but have not been fully adjudicated and/or denied. As a specialist, you will be expected to adhere to quality and quantity standards of the practice, as well as industry-mandated guidelines and regulations. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in the follow-up of patients’ claims that have been submitted to third-party payors but have not been fully adjudicated and/or denied.</p><p>• Adhere to quality and quantity standards of the practice as well as industry mandated guidelines and regulations.</p><p>• Comprehend and translate information from ERAs, EOBs, or any other third-party payor correspondence.</p><p>• Facilitate final adjudication of patients’ claims.</p><p>• Demonstrate a basic understanding of CPT and ICD coding, and rudimentary medical terminology.</p><p>• Identify trends and provide immediate feedback to the AR Team Lead or AR Revenue Cycle Manager.</p><p>• Possess problem-solving, prioritization, and organizational skills.</p><p>• Display reliability, accuracy, and efficiency when dealing with patients or third-party payors.</p><p>• Understand the terms of any contract between the healthcare provider and its third-party payors when relevant.</p><p>• Exhibit excellent verbal and written communication skills, and excellent interpersonal skills.</p><p><br></p><p><br></p> Staff Accountant We are in search of a diligent Staff Accountant to join our team situated in Long Island City, New York. The role involves assisting with month-end close processes, supporting revenue operations, and contributing to internal controls monitoring processes. This position offers a short term contract employment opportunity.<br><br>Responsibilities:<br>• Assist with month-end close, including reviewing General Ledger detail and preparing proposed journal entries.<br>• Support on monthly close and management/stakeholder reporting and budget-to-actual tracking.<br>• Work in collaboration with various team members to support revenue operations.<br>• Contribute to year-end close and the compilation/initial review of audit prep materials.<br>• Lead on compiling monthly, quarterly, and annual invoices related to public grants.<br>• Lead compilation and submission of inputs related to NYC contract invoices.<br>• Support on compiling project budgets as needed.<br>• Monitor and support the Accounts Payable cycle.<br>• Monitor and support the payroll processing and 401k funding cycle.<br>• Maintain donation tracking files with inputs from bank statements and various fundraising platforms.<br>• Enter financial data into budget templates and other forms as required by funders.<br>• Compile supporting documentation for payroll and other expenses as requested by funders and Finance Leadership.<br>• Prepare ad- hoc reports and work on other finance-related projects as needed. Controller <p>Growing mid-size SAAS business that is currently working on a remote basis is seeking a Controller to add to staff due to growth.  The position is fully remote now, but candidate should be open to 1-2 days a month in the future in a new office in the Morris County area to be determined at a later time.  Some job responsibilities include responsible for overseeing all General Accounting operations including Revenue Accounting, Financial Reporting, Accounting Operations, and policies and procedures. Strong supervisory experience required as will supervise a team of 5-9 accountants including an Accounting Manager, Sr. Accountant and some billing and accounting operations professionals.  Any systems implementation experience is a plus as well. <strong>CPA IS REQUIRED</strong> and knowledge of ASC 606 revenue recognition specifically working with SAAS companies is a plus but not required.  10+ yrs of experience with at least 5 years at a Controller level preferred.  Experience with NetSuite or similar sized ERP system is preferred as well.  Strong project related accounting experience is preferred as well.    Strong leadership and excel skills required.  Company offers a competitive salary in the $170-200k range depending on experience plus bonus and potential future options as well.  </p><p><br></p> Sr. Accountant <p>Fast growing financial services equipment leasing company, backed by a major financial institution, and located in Bergen County, NJ is seeking a strong Sr. Accountant to add to their team.  The successful candidate will have an Accounting Degree and 3+ years of progressive accounting experience working in mid to larger sized organizations.  Will need to be VERY hands on with the month end close reporting, account analysis, and also some budgeting and forecasting activities for this growing company. Would love to have some public accounting foundation but it is not required.   CPA or CPA track a plus as well.  The role is HYBRID with 3x a week onsite and 2x a week remote.  MUST have VERY strong EXCEL skills including V Lookups, Pivot Tables and Formulas.  Any experience with Sage or SAP is a plus as well.   Will be responsible for traditional accounting functions including Month End Close, Account Reconciliations, Journal Entries and Financial Statement preparation.   Very high exposure role working closely with the Controller and CFO.  Need a hands-on approach and career driven individuals in this role as it will offer good upside potential to grow to an Assistant Controller level in a reasonable timeframe.    The company offers a competitive compensation package in the $185-115K range plus bonus, depending on experience and including top benefits. </p> Office Screener Robert Half has a growing company looking to hire a highly-skilled and motivated Office Assistant to provide support with various administrative duties. Are you a talented professional who loves handling multiple projects at once with a positive outlook? Then this is the Office Assistant role for you. The Office Assistant is a short-term contract / temporary opportunity and is located in the New York, New York area.<br><br>Your responsibilities<br><br>- File, copy and faxing for multiple departments<br><br>- Submit data accurately<br><br>- Direct calls appropriately<br><br>- Manage office facility Attorney/Lawyer Our client, a maritime transit company, is seeking a highly proficient 5-6th year In-house Corporate Attorney with considerable experience in the maritime, marine transport, or energy sector. The successful candidate will be responsible for providing legal advice, managing litigation cases and enforcing compliance in accordance with the legal requirements specific to maritime and energy industries. Our ideal candidate will have a strong business acumen, solid understanding of marine laws and regulations, and possess a sharp acumen in handling legal affairs for the corporate sector.<br><br>Key Responsibilities:<br>1. Counsel and advise executive leadership on legal issues impacting the maritime and energy sectors.<br>2. Negotiate, draft, review, and interpret complex commercial agreements associated with the operation of marine transport companies while minimizing legal risks and liabilities.<br>3. Manage litigation cases involving the company and conduct internal investigations as needed.<br>4. Develop company-wide policies and procedures to ensure compliance with relevant laws and regulations.<br>5. Liaise with and manage outside counsel to ensure efficient and effective representation.<br>6. Stay abreast of relevant maritime regulations, ensuring the company maintains compliance.<br>7. Guide the company on corporate governance, business ethics, and corporate compliance matters.<br>8. Review company documents and contracts for legal and financial soundness.<br><br>Qualifications:<br>1. Juris Doctor (JD) degree from an accredited law school is mandatory.<br>2. A minimum of 5-6 years of professional legal experience specializing in the maritime, marine transport, or energy sector.<br>3. Bar certification in the state of operation.<br>4. Proficiency in managing litigation and negotiating complex transactions.<br>5. Exceptional organizational and communication skills for liaising with different departments, third-party vendors, and external legal teams.<br>6. Comprehensive knowledge of energy regulations, maritime laws, and general corporate law.<br>7. Demonstrated ability to form, maintain, and understand complex legal documents.<br>8. Strong eye for detail in drafting, reviewing, and editing extensive legal documents. Purchasing Agent <p>We are offering a contract to hire employment opportunity for a Purchasing Agent in the logistics industry located in Uniondale, New York. The role involves managing purchasing activities and maintaining a smooth flow of operations. The successful candidate will be responsible for assisting with PO management, order processing, and billing tasks.</p><p><br></p><p>Responsibilities:</p><p>• Assisting with PO management for specific accounts.</p><p>• Managing and processing open shipments, extracting data, and loading files.</p><p>• Assisting with order processing to ensure seamless operations.</p><p>• Triple checking billing information and invoices before passing them to the final person to be sent out.</p><p>• Processing customer credit applications accurately and efficiently.</p><p>• Maintaining accurate customer credit records.</p><p>• Monitoring customer credit accounts and taking appropriate action to collect delinquent payments.</p><p>• Utilizing MS Excel for various tasks related to billing and order processing.</p> Administrative Assistant <p>A top Robert Half client within the legal space and located near Morristown NJ, is currently seeking an Administrative Assistant to join their legal practice's corporate office staff. Responsibilities of the position include but are not limited to:</p><p><br></p><ul><li><strong>Welcoming Guests and Clients:</strong></li><li>Greet guests in person or over the phone and direct inquiries.</li><li><strong>Producing Information:</strong></li><li>Transcribe, format, input, edit, retrieve, copy, and transmit text, data, and graphics. Coordinate case preparation.</li><li><strong>Efficient Time Management:</strong></li><li>Save attorneys’ time by handling correspondence, reports, and legal documents. Draft letters, collect information, and organize client conferences and meetings. Coordinate special functions and prepare expense reports.</li><li><strong>Calendar Management:</strong></li><li>Maintain the attorney’s calendar by scheduling conferences, teleconferences, and travel. Monitor court appearance dates, pleadings, and filing requirements. Anticipate changes in litigation or transaction preparation.</li><li><strong>Representing the Attorney:</strong></li><li>Communicate, follow up on delegated tasks, and know when to act independently or refer matters to the attorney.</li><li><strong>Revenue Generation:</strong></li><li>Document billable time and reimbursable expenses. Prepare invoices.</li><li><strong>Confidentiality and Historical Reference:</strong></li><li>Maintain client confidence and create historical records through filing systems, meeting transcripts, and evidence documentation.</li></ul><p><br></p> Supply Chain Management Specialist <p>A manufacturing company based in Little Ferry, NJ is currently seeking a Supply Chain Analyst to join their staff on a contract to full-time basis. The Supply Chain Analyst will be responsible for tracking and managing demand data a combination of direct to customer and distribution style import of materials. Additional responsibilities of the Supply Chain Analyst will include driving data analytics for order fulfillment, managing existing vendor relationships, and maximizing cargo volume of containers being transported from Europe and Asia. Recent experience working in Macola software is preferred, and advanced Excel skills are a must.</p><p> </p><p>If you are interested in applying for this contract to full-time Supply Chain Analyst role, please contact David Serrano at Robert Half Management Resources (551-307-0316 or david.serrano@roberthalf.).</p> Legal Collections Specialist <p>A busy company in the Parsippany area is seeking a Legal Collections Specialist to join their growing firm. This Legal Collections Specialist will contact defaulted business accounts and collect outstanding payments. The ideal Legal Collections Specialist will have excellent communication and negotiation skills, as well as an ability to work independently. Familiarity with pre and post judgement collections is strongly preferred. Other responsibilities of this Legal Collections Specialist will include but not be limited to:</p><p><br></p><ul><li>Monitoring accounts to identify outstanding debts</li><li>Investigating historical data for debt</li><li>Contacting debtors to set up payment plans/arrangements</li><li>Taking actions to encourage timely debt payment</li><li>Updating account status records for collection efforts</li><li>Reporting collection activity in detail</li></ul><p>This Legal Collections Specialist role is paying between $42,000 and $48,000 annually depending on experience. If interested in this Legal Collections Specialist position apply today!</p> Bookkeeper We are in the market for a meticulous Bookkeeper to join our team in Bristol, Pennsylvania, United States. This role is centred around managing various accounting tasks to maintain precise financial records and bolster financial operations. The position will also involve the use of a range of skills including Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Bank Reconciliations, Bookkeeping, Data Entry, Microsoft Excel, Month End Close, Payroll, QuickBooks, ADP - Payroll, and ADP Online.<br><br>Responsibilities:<br><br>• Manage accounts payable and accounts receivable processes meticulously.<br>• Execute payroll processing using ADP online, including tax filings and deductions.<br>• Conduct bank and account reconciliations to warrant accuracy and completeness.<br>• Prepare financial statements, including balance sheets, income statements, and cash flow statements, with precision.<br>• Assist with budgeting and forecasting activities to support financial operations.<br>• Record journal entries and maintain the general ledger consistently.<br>• Ensure compliance with GAAP and company accounting policies thoroughly.<br>• Assist with month-end and year-end close processes, ensuring smooth financial operations.<br>• Collaborate with internal teams to provide financial information and support effectively.<br>• Handle customer credit applications, maintain customer credit records, and resolve customer credit inquiries.<br>• Monitor customer credit accounts and take appropriate action to collect delinquent payments. VP Technology We are in the telecom industry, based in Newark, New Jersey, and are inviting applications for the role of VP Technology. This role involves managing software development timelines, facilitating IT/operational processes, and developing projects within approved fiscal budget limits. The successful candidate will also be expected to identify industry trends and opportunities, and provide guidance and counsel to staff.<br><br>Responsibilities:<br><br>• Manage software development timelines with vendors and ensure they adhere to delivery date commitments and agreed terms.<br>• Align IT/operational processes with business needs for optimal productivity and process improvements.<br>• Ensure cost-effective services and performance metrics are met by all terminal operating system supporting vendor groups.<br>• Develop and direct projects within approved fiscal budget limits.<br>• Set priorities, evaluate engagement, initiate projects, and issue directives regarding innovation.<br>• Develop strategies for project prioritization, business alignment, and execution of terminal and customer solution projects and initiatives.<br>• Collaborate with Business and Market Intelligence to map out competition matrices for technology.<br>• Provide guidance and counsel to staff in the examination and definition of objectives for existing or proposed customer systems, and in the design of system improvements.<br>• Lead discussions on technologies and innovation materials (benchmarking, technology reviews).<br>• Use skills in Cisco Technologies, Cloud Technologies, CRM, Database, EO/IR systems, Auditing, Computer Hardware, Contracts, Deployments, Design, IT security management, Infrastructure Architecture to perform tasks efficiently. Customer Service Representative <p>We are offering a contract to hire employment opportunity for a meticulous Credit Clerk in Bayonne, New Jersey. This role will focus on customer service, particularly in processing customer credit applications and maintaining accurate customer credit records. The successful candidate will be responsible for dispatching technicians for daily appointments and following up with customers to confirm times.</p><p><br></p><p>Responsibilities: </p><p>• Process customer credit applications in an accurate and efficient manner</p><p>• Maintain accurate customer credit records and resolve customer credit inquiries</p><p>• Monitor customer credit accounts and take appropriate action to collect delinquent payments</p><p>• Answer and manage inbound calls and emails, with an expectation of handling 50 calls and 50 emails per day</p><p>• Act as the primary point of contact for customers, scheduling repairs and maintenance services for commercial kitchens</p><p>• Conduct data entry tasks, with a significant degree of repetition</p><p>• Utilize Microsoft Excel and Microsoft Word for various tasks, including order entry</p><p>• Maintain a high standard of customer service in all interactions, whether via phone calls or email correspondence. </p><p><br></p><p>Note: This role does not require a specific duration of commitment.</p> Sales & Customer Care Consultant <p>We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for customers, providing exceptional service at all times.</p><p>• Handle and resolve customer issues and complaints across multiple channels in a timely manner.</p><p>• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.</p><p>• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.</p><p>• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.</p><p>• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.</p><p>• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.</p><p>• Accurately perform data entry tasks and manage appointment schedules.</p><p>• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.</p><p>• Handle email correspondence professionally and promptly.</p> Desktop Support Analyst <p>We are offering a short-term contract employment opportunity for a Desktop Support Analyst in the Marketing/PR industry, located in New York, NY. The role will involve providing support for a range of technologies and systems, including but not limited to EO/IR systems, Mac Computers, Microsoft, Active Directory, and Remote access technologies. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Provide support for desktop systems, including Mac Computers and Microsoft systems.</p><p>• Utilize EO/IR systems and Active Directory in daily tasks.</p><p>• Manage computer hardware and ensure proper configuration management.</p><p>• Conduct deployments and provide deskside support as required.</p><p>• Utilize knowledge of Apple iOS and Mac OS in system support.</p><p>• Use remote access software and technologies to resolve issues remotely when possible.</p><p>• Maintain a high level of knowledge and expertise in the field to stay ahead of the changing landscape of desktop support.</p><p>• Collaborate with team members and other departments to ensure smooth operation of systems.</p><p>• Troubleshoot and resolve issues in a timely and efficient manner to minimize downtime.</p>
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