58 results for Call Center Specialist

Contact Center Agent We are offering a contract to hire employment opportunity for a Customer Service Representative in the Financial Services industry, based in San Antonio, Texas. This role primarily involves handling customer inquiries and providing exceptional service through various channels. The ideal candidate should have a solid background in call center operations and a strong understanding of customer service protocols within the banking and financial services industry. Responsibilities: • Handle incoming customer inquiries and issues via phone calls, online messaging, and chat. • Provide accurate and timely responses to customer queries, concerns, and requests. • Utilize customer service software to manage customer interactions effectively. • Navigate computer systems and databases to access customer information and provide accurate solutions. • Manage customer interactions across multiple channels, including phone calls, online messaging, and chat, to ensure a consistent and positive customer experience. • Identify customer needs and concerns, troubleshoot issues, and find effective resolutions. • Escalate complex problems to the appropriate internal teams and follow up to ensure timely resolution. • Use administrative skills to document customer interactions and handle information accurately. • Monitor and manage high-volume call center operations in a fast-paced environment. • Use Microsoft Office Suites and Microsoft Excel for data entry and other administrative tasks.

Customer Service/Call Center Representative We are offering a contract to hire employment opportunity based in Rolling Meadows, Illinois. This role is within customer service, and the successful candidate will be expected to work on-site with the potential transition to a hybrid working arrangement post-training. Call center experience is highly preferred. Responsibilities:• Respond to customer inquiries via phone calls, emails, and chat in a timely manner• Provide exceptional customer service in managing customer inquiries • Offer basic troubleshooting to customers, including product knowledge, recommendations, and problem resolution• Respond to all written customer correspondence in a professional manner• Possess detailed knowledge of all products and procedures to assist customers effectively• Maintain a friendly, courteous, and professional demeanor while providing excellent customer service• Document all customer service tickets thoroughly • Collaborate with team members and vendor partners to deliver industry-leading customer service• Utilize skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Customer Support', and 'Customer experience management' to ensure customer satisfaction. Please note that this role requires the use of Microsoft Office tools such as Word, Excel, MS Teams, and Salesforce. There may be periods where overtime is necessary due to high call volume.

Customer Service Representative We are offering an opportunity for a Customer Service Representative to join our team in Austin, Texas. This role involves making calls, gathering information, and processing it for our in-network program. You will be a key player in our organization, interfacing directly with our providers and ensuring the smooth operation of our customer service efforts. Responsibilities: • Making outbound calls to providers, inviting them to join our in-network program • Gathering and recording provider information accurately for processing by the team • Utilizing skills in Microsoft Excel and Word for data entry and order entry tasks • Maintaining a high level of customer service during inbound and outbound calls • Managing email correspondence with providers efficiently and professionally • Scheduling appointments as required • Assisting in maintaining a smooth-running call center environment • Balancing multiple tasks and priorities in a fast-paced setting • Utilizing problem-solving skills to resolve customer inquiries and concerns • Collaborating with the team to achieve overall customer service goals.

Customer Service Representative We are in search of a Customer Service Representative, based in Irvine, California. This role offers an opportunity to work in a dynamic environment, where the main tasks revolve around handling customer inquiries, managing incoming calls, and maintaining a high level of customer satisfaction. This position offers a short-term contract employment opportunity. Responsibilities: • Manage high volumes of inbound and outbound calls in a timely manner • Identify customers' needs and provide appropriate solutions and/or alternatives to meet those needs • Build sustainable, trustworthy relationships with customer accounts through open and interactive communication • Enter and update customer and account data from source documents into the database within specified time frames • Compile, verify accuracy, and sort information to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities, and check output • Schedule appointments and update calendar accordingly • Use Microsoft Excel and Word to update records and process information • Maintain a high level of professionalism and patience with customers at all times • Ensure all customer interactions are recorded and updated as necessary.

Customer Service Representative We are offering a short term contract employment opportunity for an organized and detail-oriented individual to join our transport industry team in Broadview, Illinois. The role will be focused on outbound customer service in the capacity of a Scheduling Specialist. Your primary responsibility will be to conduct outbound phone calls to prospective clients, with the end goal of scheduling appointments for our sales team. Responsibilities: • Conduct outbound phone calls to prospective clients with a view to schedule appointments for the sales team. • Use provided scripts and effective communication skills to convey the value proposition of our products and services. • Accurately record and update client information and scheduling details in our CRM system. • Collaborate with the sales team to coordinate meeting schedules and ensure optimal utilization of their time. • Address any inquiries or concerns raised by prospective clients with exceptional customer service. • Continually identify opportunities for process improvement and efficiency enhancement in the scheduling process. • Adhere to company policies and procedures while maintaining high standards of professionalism and ethics.

Customer Service Representative We are seeking a diligent Customer Service Representative in the healthcare sector, located in Minneapolis, Minnesota. This role offers a short-term contract employment opportunity, where the successful candidate will be expected to handle customer service responsibilities in a fast-paced environment. The primary job function will be to provide excellent service to clients, handle a high volume of calls, manage customer data, and understand the broader context of their role in the delivery of medical equipment. Responsibilities: • Fielding a significant number of calls from patients and case managers, ensuring all inquiries are handled promptly and professionally. • Accurately inputting orders into the order system, paying close attention to detail to minimize errors. • Conducting regular follow-ups on orders that may be delayed, and taking necessary action to expedite the process. • Reviewing fee schedules to confirm benefit eligibility for customers, ensuring that all information is up-to-date and accurate. • Submitting and processing authorizations to insurance companies, ensuring compliance with all relevant regulations and protocols. • Working proactively with management to understand and fulfill their career objectives within the organization. • Utilizing customer service software efficiently to manage customer interactions and maintain customer satisfaction. • Performing data entry tasks, including numeric data entry, to maintain accurate customer records. • Applying basic medical terminology knowledge to understand and respond to customer inquiries effectively. • Using Electronic Medical Record systems to access and update patient information as required.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in Groveport, Ohio, 43125, United States. You will be joining our team in the financial industry, where your main role will be to ensure effective customer service by answering incoming phone calls, assisting walk-in customers, and updating payment information. Responsibilities: • Provide effective customer service by answering inbound and outbound calls • Assist customers who walk into our location with their inquiries and concerns • Make phone calls to customers to update their payment information • Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks • Schedule appointments with customers as necessary • Maintain excellent attendance and punctuality to ensure smooth operations • Handle email correspondence with customers efficiently and professionally • Be open to coaching to constantly improve customer service skills • Maintain a positive and professional demeanor to represent our organization • Ensure all interactions with customers are handled with a high level of professionalism.

Customer Service Representative We are in search of a meticulous Customer Service Representative to be based in Oklahoma City, Oklahoma. This role falls within the realm of customer service, where the selected candidate will be primarily responsible for managing and preserving documents, maintaining accurate data, and fostering positive relationships with municipal contacts. This contract to hire employment opportunity offers the chance to work in a dynamic and challenging environment, focusing on the interpretation and maintenance of commercial property data and documents. Responsibilities: • Analyze and review commercial property data utilizing online resources • Follow established processes to complete tasks within the set timelines • Manage and maintain documents, ensuring their preservation and accuracy • Submit necessary requests according to municipal and department processes and find appropriate municipal contacts • Monitor requests to ensure they are processed in a timely manner • Enter and update information and notes in the database accurately • Conduct thorough research of online resources to obtain documents and information • Maintain accurate site cost transactions and notes • Manage email workload efficiently and effectively • Foster positive relationships with municipal contacts, team members, and supervisors • Meet production targets and manage team workload as needed • Receive feedback and training to continuously improve performance • Utilize skills in answering inbound calls, customer service, data entry, email correspondence, order entry, and scheduling appointments • Use Microsoft Excel and Word proficiently, and apply Excel formulas where necessary.

Bilingual Spanish National Service Representative We are seeking a diligent and customer-focused individual for a role as a Customer Service Representative in Roxbury, Massachusetts. This role is within the telecom industry, and the selected candidate will be expected to provide exceptional service to customers in a call center environment. This role offers a contract to hire employment opportunity. Responsibilities: • Addressing and resolving customer inquiries in a timely and professional manner • Processing customer credit applications with strict attention to detail • Maintaining accurate and up-to-date customer credit records • Monitoring customer credit accounts and taking necessary action to collect overdue payments • Providing exceptional customer service to ensure customer satisfaction and loyalty • Collaborating with team members to improve overall customer service standards • Utilizing call center tools to enhance customer interactions • Assisting in implementing customer service policies and procedures to improve operational efficiency • Escalating unresolved issues to the appropriate department or personnel • Participating in training and development opportunities to enhance job skills and performance.

Patient Service Representative We are providing an opportunity for a Patient Service Representative role, which is based in Renton, Washington. The role involves providing customer service in the healthcare industry, primarily through answering inbound calls and scheduling patient appointments. This role offers a contract employment opportunity and will be conducted remotely. Responsibilities: • Answering inbound calls from patients, addressing their inquiries, and providing necessary assistance • Routing calls to the appropriate department or personnel when necessary • Handling patient enrollment and adding relevant documentation in the Electronic Medical Records (EMR) system • Providing medical assistance information to patients as needed • Scheduling patient appointments and follow-ups • Working in a remote call center environment, handling statewide volume for Washington • Identifying calls that are more appropriate for 911/emergency services or triage nurse on staff and redirecting them accordingly • Utilizing the EMR system, E-Clinical Works, and MS Office Suite to manage patient records and perform daily tasks • Ensuring compliance with HIPAA regulations for patient privacy.

Customer Service Representative We are offering a contract employment opportunity for a Customer Service Representative in Elyria, Ohio. This role involves customer service responsibilities within the aerospace manufacturing industry, with a specific emphasis on credit-related duties. The position is based on-site and a great opportunity if you love working in a fast-paced environment. The hours for this position are Monday-Friday from 8:00am-5:00pm. Responsibilities: • Manage customer service inquiries and issues, ensuring a high level of customer satisfaction • Accurately process customer credit applications, following established guidelines and procedures • Maintain and update customer credit records in the ERP system (Oracle) • Monitor customer credit accounts for any discrepancies or delinquent payments and take appropriate action to rectify these issues • Utilize CRM system to manage customer interactions and data • Collaborate with other team members to ensure efficient and effective customer service delivery • Utilize computer data entry skills to update and maintain customer and transactional records • Utilize knowledge of the aerospace manufacturing industry to better understand and meet customer needs • Resolve customer service issues in a timely and effective manner • Answer customer inquiries related to credit applications, account status, and other related topics.

Patient Service Representative We are searching for a Patient Service Representative to join our team in Renton, Washington. In this position, you will be responsible for handling and routing inbound calls from patients, providing medical assistance, and documenting interactions in our EMR system. This role offers a unique opportunity to work remotely in a healthcare tech start-up industry that provides in-home adult care. Responsibilities: • Handle and route inbound calls from patients ensuring all queries are resolved efficiently. • Provide necessary medical assistance to patients and guide them through enrollment processes. • Document all patient interactions and other relevant information in the EMR system. • Work closely with our primary care team to ensure all emergency service calls are redirected appropriately. • Schedule routine follow-ups and prescription refills for patients. • Maintain HIPAA compliance in all patient interactions to ensure patient privacy. • Provide exceptional customer service to all patients, listening to their needs, and directing them to the appropriate services. • Collaborate with various teams and departments to ensure a smooth and coordinated approach to patient care. • Utilize the MS Office Suite for various administrative tasks related to patient care. • Maintain a high level of reliability in call routing and customer service. This role requires skills in answering inbound calls, working in an inbound call center, maintaining HIPAA compliance, patient access, and scheduling patient appointments. It also requires knowledge of primary care.

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous Credit Clerk in Bayonne, New Jersey. This role will focus on customer service, particularly in processing customer credit applications and maintaining accurate customer credit records. The successful candidate will be responsible for dispatching technicians for daily appointments and following up with customers to confirm times. Responsibilities: • Process customer credit applications in an accurate and efficient manner• Maintain accurate customer credit records and resolve customer credit inquiries• Monitor customer credit accounts and take appropriate action to collect delinquent payments• Answer and manage inbound calls and emails, with an expectation of handling 50 calls and 50 emails per day• Act as the primary point of contact for customers, scheduling repairs and maintenance services for commercial kitchens• Conduct data entry tasks, with a significant degree of repetition• Utilize Microsoft Excel and Microsoft Word for various tasks, including order entry• Maintain a high standard of customer service in all interactions, whether via phone calls or email correspondence. Note: This role does not require a specific duration of commitment.

Customer Service Representative We are offering a contract opportunity for a Customer Service Representative in Spokane, Washington. You will be joining our team as a Credit Clerk, tasked with handling customer credit applications and maintaining customer credit records in an organized and efficient manner. This role is based in the healthcare industry, specifically dealing with Consumer Driven Health Care (CDH) Clerical Services. Responsibilities:<ul><li>Adjudicate claims received via email, mail, fax, online, or in-person.</li><li>Review the claim in the system if received electronically, or on paper if received through manual submission for expenses to validate if they are IRS eligible expenses for reimbursement or not.</li><li>Answer client and participant inquiries received via phone, email, mail, fax, online, or in-person.</li><li>Consumer Correspondence</li><li>Print denial letters, repayments notifications, receipt reminders, follow-up letters.</li></ul>

Customer Experience Specialist We have a great opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization. How you will make an impact - Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence - Create engagement and marketing strategies for new services and products - Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics - Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences - Take part in a strategic, high-volume fast-paced environment

Sales & Customer Care Consultant We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media. Responsibilities:• Serve as the first point of contact for customers, providing exceptional service at all times.• Handle and resolve customer issues and complaints across multiple channels in a timely manner.• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.• Accurately perform data entry tasks and manage appointment schedules.• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.• Handle email correspondence professionally and promptly.

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Adamsville, Alabama. This contract position requires someone detail oriented who is adept at managing customer accounts and delivering exceptional service. You will play a crucial role in ensuring client satisfaction through effective communication and problem-solving. Responsibilities: • Engage with customers to understand their needs and provide solutions. • Conduct market assessments to identify opportunities for growth. • Manage order entries efficiently, ensuring accuracy and timeliness. • Collaborate with the telecommunications team to resolve issues and improve service. • Maintain detailed records of customer interactions and transactions. • Develop strategies to enhance customer satisfaction and retention. • Provide feedback to management regarding customer concerns and trends. • Assist in training new team members on customer service best practices. • Coordinate with other departments to ensure seamless service delivery.

Customer Service Representative We are offering a role in the retail clothing and accessories industry located in West Allis, Wisconsin. The position is a Customer Service Representative, where you will be responsible for assisting in organizing the store, directing customers, and handling inventory. This role does not require operating a register, working on weekends, or fitting customers. It is a contract role, offering flexibility in your work schedule. Responsibilities: • Assist in the organization of the store, ensuring that it remains clean and well-arranged. • Provide excellent customer service by guiding customers to desired products. • Handle inventory tasks, including receiving new stock and maintaining accurate inventory records. • Assist in the setup of displays and mannequins to attract customers. • Work collaboratively with team members to ensure the smooth operation of the store. • Quickly respond to customer inquiries and complaints, providing solutions where possible. • Assist in cash collections when necessary. • Help answer inbound calls, responding to customer inquiries and complaints. • Maintain a professional demeanor and uphold the store's standards of service and quality.

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in AKRON, Ohio, in the insurance industry. The role primarily involves handling lien clearance issues, resolving title issues with customers, and verifying information for accurate record keeping. The ideal candidate will possess strong customer service skills, proficiency in Microsoft Office Suites, and a knack for research and data entry. Responsibilities: • Reviewing new files to ascertain if lien clearance is required, adhering to specifications or making customer contact as necessary. • Notifying customers of any lien clearance issues that may arise. • Resolving any title issues with customers and borrowers promptly and professionally. • Determining if customers have satisfied title requirements. • Monitoring logs to follow up on outstanding lien clearance issues. • Contacting counties, lenders, borrowers, and examiners to verify information shown on record. • Utilizing Microsoft Office Suites for data entry and administrative tasks. • Conducting lien searches and research as part of the job function. • Maintaining professional email correspondence with customers to provide updates and resolve issues. • Assisting in administrative office tasks as needed.

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative based in North Attleboro, Massachusetts. This role is primarily focused on supporting the Production department, taking orders, and fulfilling them from the warehouse. You will also be responsible for maintaining meticulous records through data entry and ensuring accurate inventory levels. Responsibilities: • Take orders and fulfill them physically from the warehouse, ensuring accuracy and efficiency.• Perform data entry tasks to log quantities of fulfillment and track purchase orders.• Verify the correctness of delivery addresses to avoid errors in shipment.• Regularly check inventory levels to ensure adequate stock is maintained.• Utilize your technical skills to ensure smooth operations and efficient customer service.• Use your strong organizational skills and attention to detail to maintain accurate records and manage tasks efficiently.• Communicate with customers through email correspondence and inbound and outbound calls to address inquiries and issues.• Execute order fulfillment tasks and track inventory effectively to avoid discrepancies.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the Financial Services industry in Bakersfield, California. The successful candidate will act as a key liaison for customer inquiries and concerns related to their insurance policies and will be tasked with ensuring a high level of customer service at all times. Responsibilities: • Respond to high volume of inbound and outbound calls from personal lines clients • Gather customer information for data entry into organizational systems • Utilize Microsoft Excel and Microsoft Word for customer service and administrative tasks • Manage and schedule appointments for clients as required • Maintain a high level of knowledge about Property Casualty Insurance and Personal Insurance • Ensure all customer queries are answered with accuracy and timeliness • Conduct email correspondence with clients and internal team members • Resolve client concerns and issues, ensuring customer satisfaction • Maintain a professional demeanor while providing excellent customer service.

Customer Service Representative We are looking for a detail-oriented Customer Service Representative in the machinery manufacturing industry. This position is based in Middleton, Wisconsin, and offers a short-term contract employment opportunity. The role involves handling customer inquiries, processing orders, and providing excellent customer service. Responsibilities: • Answer customer inquiries regarding orders, quotes, returns, and general questions • Direct calls to the appropriate individual or department • Enter parts orders based on quotes and/or customer purchase orders • Process parts quotes • Carry out other customer service activities as required • Handle inbound and outbound calls professionally • Perform data entry tasks and maintain accurate customer records • Use Microsoft Excel and Microsoft Word for various tasks • Ensure email correspondence is handled professionally and promptly • Maintain a high level of attention to detail in all tasks.

Collections Specialist We are in search of a Collections Specialist for a growing and stable client of ours in the Greenville, SC area! As a Collections Specialist, you will be expected to handle a variety of tasks related to consumer credit and payment plans. Prior experience in customer service, collections and other roles dealing with the public is ideal! This is a contract to hire position, offering full time hours- no nights or weekends! Full Job Responsibilities:• Handle inbound and outbound calls• Conduct collection processes for consumer collections• Handle payment processing and problem resolution for customers• Monitor customer credit accounts and take appropriate actions for delinquent payments• Deliver high-quality customer service in all interactions• Work effectively in a team environment to achieve collection targets• Adhere to all company policies and procedures related to collections.• Must be self-driven as this is a commission based role with monthly incentives

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, based in ENDICOTT, New York. The selected candidate will be responsible for assisting with the quote process, monitoring customer online portals, and maintaining detailed customer documentation. This role will also require managing customer accounts and serving as a customer advocate with our manufacturing, engineering, and shipping personnel. Responsibilities: • Assist with the quote process, including quote preparation and maintaining quote files • Monitor customer online portals daily for receipt of quotes and send quote responses • Create proposals, letters, and other correspondence as requested • Respond to sales calls and provide information or support as needed • Manage specific customer accounts and communicate effectively with customers • Serve as a customer advocate, liaising with manufacturing, engineering, and shipping personnel to ensure timely order shipping • Communicate any shipment delays to customers before orders are late • Maintain and develop Word and Excel templates and reports as required • Research and generate correspondence to resolve customer issues • Maintain detailed files for various sales and customer documentation/communication • Perform other duties as required Skills: • Proficiency in Excel Formulas • Familiarity with Customer service software • Strong Customer Service skills • Experience in Customer experience management • Ability to handle Inbound Telephone Calls • Excellent Customer Support skills

Associate Customer Care Coordinator We are on the lookout for a diligent and competent Customer Service Representative to be based in Salem, Oregon or surround. This role involves providing exceptional customer service, conducting detailed research, and responding to member, provider, and employer group queries. The successful candidate will also be adept at problem-solving, demonstrating critical thinking skills, and working efficiently in a multi-channel contact center environment. Responsibilities: • Address member, provider, employer group, and other internal and external queries, concerns, and needs effectively and professionally. • Advocate for customers by delivering detailed explanations of benefits in a courteous manner to ensure comprehension. Encourage members to fully utilize products and services to optimize their healthcare value. • Apply critical thinking skills to identify and solve problems when the root cause is not readily apparent. • Operate in a multi-channel contact center environment, handling interactions via phone, in person, and over email. • Facilitate timely, efficient, and detail oriented resolution of member or provider's issues. • Document all interactions in accordance with company standards and strive for first-call resolution whenever possible. • Demonstrate proficient data entry and PC processing skills in a Windows-based environment. • Exhibit strong verbal, written, and interpersonal skills. • Provide and receive feedback constructively to enhance personal performance and team effectiveness. • Efficiently multitask, with the ability to converse and type simultaneously.