58 results for Call Center Specialist

Customer Care Representative Homebuilding client is in need of a contract to permanent customer care representative. This job is located in Mountain House, CA. Duties Include:-Pre-walk homesites to provide punch list for construction for delivery of home to customer; provide quality control of finished product.-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.-Participate in emergency on call rotation service schedule.-Work with Customer Service Manager on special projects as needed.-Participate and attend department meetings.-Keep accurate service request logs and documentation of all work performed.-Perform all other duties as assigned. Top Requirements for the Customer Care Representative:-Excellent communication skills, verbal and written-Strong organizational and interpersonal skills-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines. This job is 100% onsite and hours are M-F 7am-4pm. If you are interested in this customer care representative position, please submit your resume right away for consideration!

Customer Experience Specialist We are in need of a diligent and meticulous Customer Experience Specialist to work with our professional services team. Based in San Francisco, California, this role will involve managing community events, overseeing event logistics, and handling event management and monitoring. This onsite role offers a short term contract employment opportunity and is ideal for those with a knack for maintaining order and efficiency in a fast-paced environment. Responsibilities: • Engage professionally with customers and address their inquiries and concerns• Assist in the organization and execution of community events• Oversee and manage event logistics to ensure smooth operations• Monitor events and promptly address any issues or disruptions• Maintain an environment conducive for customer engagement during events• Utilize your skills in event management to optimize event procedures and processes• Collaborate with the team to meet event objectives and targets• Handle customer data with confidentiality and in compliance with regulations• Provide assistance in scanning QR codes and maintaining order in event sequences• Maintain a professional demeanor and attire during events. If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.

Collections Specialist We are seeking a detail-oriented and results-driven Collections Specialist to join our client's team. The Collections Specialist will be responsible for contacting customers to collect outstanding debts, negotiating payment plans, and resolving payment discrepancies. The ideal candidate should have excellent communication and negotiation skills, a strong understanding of collection procedures, and the ability to work efficiently in a fast-paced environment. Responsibilities: <ul><li>Contact customers via phone, email, or mail to pursue payment of outstanding debts.</li><li>Negotiate payment plans and settlements with customers to resolve delinquent accounts.</li><li>Maintain accurate records of customer interactions and collection efforts.</li><li>Investigate and resolve payment discrepancies or disputes in a timely manner.</li><li>Collaborate with other departments, such as Sales and Customer Service, to address customer issues and improve collection processes.</li><li>Monitor accounts receivable aging reports and prioritize collection activities based on account status.</li></ul>

Collections Specialist We are offering an opportunity for a Collections Specialist role in the consulting industry, based in New York. This role is centered around collections and cash applications, involving direct contact with clients via email. It's a contract position, requiring skills such as proficiency in Microsoft Excel, Collection Processes, and QuickBooks. Responsibilities: • Handle collections dating back around six months, ensuring efficient recovery of outstanding payments.• Maintain direct contact with clients via email, addressing any queries or concerns regarding their accounts.• Utilize accounting software systems and Microsoft Excel to keep track of collections and cash applications.• Ensure accurate and updated records of customer credit, making sure all data is correct and up-to-date.• Use your knowledge of collection processes to strategize and improve the overall collections and cash applications process.• Act as a Collector, taking responsibility for the recovery of delinquent payments.• Deliver excellent customer service when interacting with clients, maintaining professionalism and courtesy at all times.• Utilize QuickBooks for various accounting functions, demonstrating proficiency and accuracy.

Legal Collections Specialist A busy company in the Parsippany area is seeking a Legal Collections Specialist to join their growing firm. This Legal Collections Specialist will contact defaulted business accounts and collect outstanding payments. The ideal Legal Collections Specialist will have excellent communication and negotiation skills, as well as an ability to work independently. Familiarity with pre and post judgement collections is strongly preferred. Other responsibilities of this Legal Collections Specialist will include but not be limited to: <ul><li>Monitoring accounts to identify outstanding debts</li><li>Investigating historical data for debt</li><li>Contacting debtors to set up payment plans/arrangements</li><li>Taking actions to encourage timely debt payment</li><li>Updating account status records for collection efforts</li><li>Reporting collection activity in detail</li></ul>This Legal Collections Specialist role is paying between $42,000 and $48,000 annually depending on experience. If interested in this Legal Collections Specialist position apply today!

Medical Collections Specialist Robert Half is looking for a motivated Medical Collections Specialist with a strong technical skills and attention to detail. This position is located in the Baton Rouge, Louisiana and is offered as a short-term contract to full time position. If you're looking to further your career in healthcare as a part of a growing team, contact us today. What you get to do• Supporting the collection efforts/calls for accounts receivable portfolio• Documenting daily collections activity• Researching account disputes and billing discrepancies• Performing account/payment reconciliations• Identifying delinquent accounts requiring external collection efforts• Identifying bad debt or financial exposure

Medical Collections Specialist A busy company in the Morris Plains area is seeking a Medical Collections Specialist to join their growing team! This Medical Collections Specialist will get the change to join the growing company that provides career development, flexible working schedule, and the ability to join their fun laid back environment. This Medical Collections Specialist must have medical insurance/billing knowledge. This Medical Collections Specialist will report to the Director of Operations. Responsibilities of this Medical Collections Specialist will include but not be limited to: <ul><li>Communicating directly with patients regarding their financial responsibility</li><li>Documenting all calls timely and accurately in the patients’ account in the billing system</li><li>Establishing payment arrangements</li><li>Managing outstanding self-pay accounts and status for upper management</li><li>Performing insurance claim follow-ups for insurance denials & appeals</li><li>Contacting insurance companies to check eligibility & benefits via phone or online portals</li><li>Assisting with other billing/collection duties as needed</li></ul>This Medical Collections Specialist opportunity is paying between $40,000 and $45,000 annually depending on experience. If interested in this Medical Collections Specialist apply today!

Medical Collections Specialist A leading Medical Facility in the San Gabriel Valley is looking for a dedicated and experienced Medical Collections Specialist. The ideal candidate must possess profound knowledge of CMS1500, alongside comprehensive multispecialty experience. The ideal Medical Collections Specialist must have at least 2 years of experience with insurance medical collections and insurance follow up. Responsibilities:• Manage our medical collections, focusing on ensuring the swift resolution of outstanding payments.• Ensure prompt and efficient billing and collection procedures for third-party patient accounts.• Follow up with insurance companies on unpaid, denied and rejected claims.• Work with claims 150 aged accounts• Track and follow-up on delinquent claims not paid promptly as per regular cycle.• Demonstrate strong proficiency in CMS1500 and be accustomed to multispecialty practices.• Interact directly with insurance providers to address and resolve any inconsistencies in payment.• Reviews accounts for possible assignment and makes recommendations to the Collections Supervisor.• Meditech is a plus.

Member Services Representative We are offering a short term contract employment opportunity for a Member Services Representative in Washington, District of Columbia. The role includes a variety of job functions such as managing employee benefits, conducting candidate reference checks, and handling complaints. This role is crucial in our team as it involves direct interaction with our members and contributes significantly to our service delivery. Responsibilities: • Answer and manage day-to-day queries regarding employee benefits • Ensure efficient benefits administration including enrollment and census reports • Conduct candidate reference checks as part of the recruitment process • Post job vacancies on relevant platforms as needed • Handle offboarding processes for outgoing employees • Utilize CRM and ERP - Enterprise Resource Planning systems for efficient management • Use Microsoft Excel and Microsoft Office Suites for various administrative tasks • Perform basic accounting functions related to the role • Manage benefit functions including claim administration • Handle complaints, ensuring they are resolved in a timely and efficient manner.

Client Services Representative We have a great opportunity for a Series 7 Client Services Representative based in Parsippany, New Jersey. The role primarily involves providing support to clients and coordinating operational activities. The successful applicant will be tasked with using financial planning, retirement, and investment software and preparing materials for client meetings. Additionally, they will also be required to provide office support, manage client and prospect contacts, and assist in marketing efforts. Responsibilities:• Utilize financial planning, retirement, and investment software to prepare for client meetings• Prepare client packets including creating agendas, reviewing materials, illustrations, and reports• Provide office support which includes answering telephones, assisting visitors, and resolving or referring problems or inquiries• Schedule and coordinate meetings, events, interviews, and appointments• Navigate CRM to maintain accurate and complete documentation of all client and prospect contacts• Assist in and attend client event programs/seminars and other marketing efforts• Establish, maintain, and update files, databases, records, and/or other documents• Transcribe and prepare correspondence, agendas, and documents• Stay up-to-date with modern office management methods and techniques• Operate standard office equipment and use required software applications• Sort, screen, and distribute mail• Perform other duties and responsibilities as assigned• Maintain Website and Social Media. Skills:• Proficient in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook• Strong client relations and communication skills• Ability to handle complaints and provide solutions in the financial services industry.

Service Coordinator We are on the lookout for a dedicated and meticulous Facilities Coordinator to become a part of our team. This role is pivotal for our company based in Colorado Springs, Colorado, and operates within the telecom provider industry. This role offers a contract to hire employment opportunity and will involve providing excellent customer service, managing order entries, and utilizing Microsoft Excel and Microsoft Word. Responsibilities: • Managing customer inquiries and ensuring prompt resolution• Processing order entries with a high level of accuracy• Utilizing Microsoft Excel and Microsoft Word to manage and organize data• Ensuring customer satisfaction by providing excellent customer service• Monitoring and updating customer records in a timely manner• Collaborating with team members to ensure smooth operations• Identifying and resolving potential problems in the order entry process• Maintaining a high level of professionalism and confidentiality• Utilizing strong organizational skills to manage multiple tasks• Continuously striving to improve processes and customer satisfaction levels.

Associate Customer Care Coordinator We are offering a role that centers around customer service in the Medical Insurance/Benefits industry in Salem, Oregon. You will be the first point of contact for our clients, ensuring smooth operations and providing exceptional service to our customers. This role is a contract position that requires a strong set of skills in customer service. Responsibilities: • Answer phone and email inquiries from customers and providers, answering their inquiries, and ensure they feel valued and supported. • Handle complaints and specific customers' requests.

Collections Specialist We are offering a contract to hire employment opportunity for a Collections Specialist in Auburn Hills, Michigan. This role primarily involves the management of customer credit accounts, ensuring the timely collection of payments, and resolving any credit-related inquiries. This position is based onsite and requires extensive phone-based interaction, as well as in-depth analysis and investigation of accounts. Responsibilities:• Conduct regular monitoring of customer credit accounts to identify delinquent payments• Take appropriate actions to collect overdue payments from customers• Accurately process customer credit applications, ensuring all information is up-to-date and correct• Maintain comprehensive and accurate records of all customer credit information• Resolve customer inquiries related to credit in a professional and timely manner• Utilize various collection strategies to ensure consistent collection of payments• Conduct analysis and investigation of customer accounts as necessary• Maintain a consistent schedule for collection activities• Ensure all collections activities are conducted in compliance with industry regulations and standards

Client Service Coordinator We are looking for a Client Services Associate. The Client Services Associate will work directly with a primary financial advisor in all aspects of client service including taking client calls, communication with corporate office on client issues, workflow coordination regarding appointment materials needed, appointment follow-up and processing of transactions and forms and applications. The Client Service Associate is a licensed position (Series 7, 66 & MN Life & Variable Annuity). This allows the Client Service Associate to interact directly with the clients and to receive and execute trade orders from the clients and advisor. Reports to the Operations Director and takes work direction from individual advisors. I. DUTIES AND RESPONSIBILITIES THE CLIENT SERVICE COORDINATOR SHALL: A. meet daily with advisor to coordinate advisor workflow and receive advisor work requests. B. review appointment schedule with advisor and gather or prepare any additional materials needed or requested by advisor. C. complete work requests and serve as the advisor’s workflow liaison with other staff. D. handle service calls from clients, corporate office, or other professionals. E. record all client communication and interaction in Contact Manager. F. complete client investment transactions as directed by an advisor. G. compose client correspondence (letters, memos, faxes, etc.) as requested. H. resolve client issues and call client back when problem has been resolved. I. involve advisor when needed to assist in client issue resolution process. J. complete forms and applications following client appointments. K. submit all new business applications and checks to the corporate office in a timely manner. L. track all pending transfers of client assets and other transactions as needed. M. clean-up Contact Manager Database of clients no longer active, etc. N. follow-up for clients who have not scheduled their annual NaviPlan Review meetings. O. complete other projects or duties as requested by primary financial advisor or other members of the firm. I. SKILLS AND EDUCATIONAL REQUIREMENTS THE CLIENT SERVICE MANAGER/CLIENT SERVICE COORDINATOR SHALL: A. have a working knowledge of basic computing. B. be proficient in Microsoft Word, Microsoft Excel and Microsoft Outlook C. be able to prepare illustrations for life insurance, disability insurance, and long-term care insurance in respective programs. D. be able to work one on one with advisor in a time sensitive capacity. E. have excellent oral and written communication skills. F. have excellent interpersonal skills G. flexibility to work in a changing environment H. be able to work effectively individually and with all team members I. be detail-oriented and able to prioritize work J. be able to work in an unstructured environment with critical time demands. K. have excellent time management skills L. maintain client and business confidentiality M. have a high school diploma; with advanced training/education preferred N. have one or more years' experience in financial planning business is desirable O. hold the Series 7, 66 and MN life/health and variable annuity licenses or being willing to obtain within six-months of being hired.

1 Week Receptionist Contract We are offering a short term contract employment opportunity for a Receptionist in PELHAM, Alabama, 35124-2956, United States. This role involves a diverse set of responsibilities related to customer service, data entry, and email correspondence. As a Receptionist, you'll be the first point of contact for our company, managing our multi-line phone system and scheduling appointments. Responsibilities: • Operate a multi-line phone system, directing calls to appropriate individuals and departments • Provide excellent customer service, responding to inquiries promptly and professionally • Carry out data entry tasks with accuracy and efficiency • Manage email correspondence, ensuring all communications are answered in a timely manner • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to complete daily tasks • Maintain a well-organized filing system • Schedule appointments and meetings as necessary • Utilize strong interpersonal skills to foster a positive work environment • Ensure the reception area is well-maintained and presents a positive image of the company. This role is a unique opportunity to contribute to our team, providing crucial support to our operations and enhancing our customer service.

Receptionist / Administrative Assistant We are offering a contract to hire employment opportunity for a Receptionist / Administrative Assistant in the manufacturing industry, located in MONROE, Ohio, 45050-2587, United States. As a Receptionist / Administrative Assistant, you will be providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization and communication. Responsibilities:• Greet customers, handle inbound and outbound calls, providing excellent customer service.• Perform data entry and email correspondence tasks efficiently.• Schedule appointments and manage the receptionist duties.• Set up and clean up conference rooms, ensuring they are well-equipped for meetings.• Carry out administrative skills such as ordering and maintaining office supplies inventory.• Assist with onboarding schedules for new hires and employee engagement event administration.• Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to perform various tasks.• Keep track of equipment inventory and notify the relevant party for reorders.• Maintain a clean and organized office environment, including restocking coffee and straightening rugs.

Receptionist We are looking for a diligent Receptionist for our Norfolk, Virginia, 23510, United States location. This role provides an opportunity for short-term contract employment in the telecom industry. The primary responsibilities will be to provide exceptional customer service, handle a multi-line phone system, and manage data entry tasks. Responsibilities: • Answer incoming calls on a multi-line phone system and direct them to appropriate departments • Provide outstanding customer service to all visitors and callers • Perform data entry tasks with high accuracy • Manage email correspondence efficiently and professionally • Utilize Microsoft Excel, Outlook, and Word for various administrative tasks • Keep files organized and up-to-date • Schedule appointments and meetings as required • Develop and maintain professional relationships through effective interpersonal skills.

Receptionist Our client is seeking a professional and organized Front Desk Coordinator to join our team in Fort Worth, Texas. This full-time role is essential in ensuring the smooth operation of our office, providing a friendly and efficient front-line service to visitors, clients, and staff.Responsibilities: • Answers and directs calls/emails associated to the service department. • Enters new service request into customer service management software, Service Fusion. • Prioritizes and coordinates service manpower within the respective regions. • Coordinating and ordering materials supporting service technicians. • Performs basic accounting functions associated with billing of service calls in Service Fusion. • Schedules and documents municipal/county/state inspections associated with service requests. • Manages both hard and soft copy files associated with the service department. • Performs general office duties which may include, but is not limited to photocopying, faxing, mailing, filing and scheduling appointments.

Receptionist We are offering a short-term contract for a Receptionist role located in Bloomfield Hills, Michigan. The individual will be primarily responsible for providing administrative assistance in a quiet office setting. This role is primarily focused on answering phone calls, greeting and assisting visitors, and managing mail. Responsibilities:• Answer and direct incoming calls in a professional and courteous manner• Greet and assist visitors, providing excellent customer service• Receive, sort, and distribute mail and packages• Maintain a professional and welcoming reception area

Receptionist We are offering a short term contract employment opportunity for a Receptionist in our 2 person office located in San Diego, California. This role is customer-facing and involves managing the front desk, handling phone calls, and general receptionist duties. Responsibilities: • Be the first point of contact for our office, presenting a professional and friendly demeanor at all times. • Manage incoming phone calls, routing them to the appropriate parties or taking messages as needed. • Draft and send professional emails as part of daily communication with clients and colleagues. • Maintain an organized filing system for efficient retrieval of documents. • Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to perform data entry tasks and manage schedules. • Schedule appointments and manage calendars to ensure smooth office operations. • Use interpersonal skills to provide excellent customer service to visitors and callers. • Handle multi-line phone system efficiently and professionally. • Organize files and documents to maintain a neat and orderly workspace.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Cabot, Arkansas, 72023, United States. This role primarily involves managing the front office of a local financial firm. Responsibilities: • Answering phones and greeting customers that enter the facility • Data entry of client-specific information into an industry-specific software program • Providing detailed information and excellent customer service to clients • Maintaining client files electronically and physically • Keeping the front office organized and ready for clients • Utilizing skills in Administrative Office work and Office Administration • Managing Paper Filing and e-Filing tasks • Answering Inbound Calls and managing a multi-line phone system • Data Entry tasks as required by the role.

Referral Coordinator We are offering a role in the healthcare industry, based in Oakland, California. The position is an Insurance Referral Coordinator, with a primary focus on coordinating patient referrals within a healthcare setting. This is a contract employment opportunity, which will be carried out in a dynamic and fast-paced work environment. Responsibilities:• Coordinate patient referrals to specialists and follow up on the progress.• Process insurance referrals and authorizations accurately and in a timely manner.• Liaise with healthcare providers and insurance companies to ensure smooth referral processes.• Utilize Electronic Medical Records (EMR) system to update patient records and referral information.• Apply basic medical terminology knowledge to understand and manage patient cases.• Communicate effectively with patients to inform them about their referral status and any associated procedures.• Ensure compliance with healthcare regulations and confidentiality guidelines while handling patient data.• Resolve any issues related to referrals and insurance authorizations.• Work closely with medical front office staff to ensure seamless patient service.• Continuously learn and stay updated with changes in insurance policies and healthcare regulations. If you are interested in this role apply today and call us at (510) 470-7450

Office Assistant/Receptionist/Billing We are offering a contract to hire employment opportunity for an Office Assistant in the logistics industry, based in El Segundo, California. The successful candidate will be primarily focused on clerical tasks, customer service, and office functions. This position will require a high level of organization and attention to detail, as well as proficiency in Microsoft Office Suites. Responsibilities: • Maintain and update files and records efficiently to ensure they are easily accessible • Sort and distribute incoming mail and prepare outgoing mail • Answer phone calls, take messages or redirect calls to appropriate colleagues • Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. • Undertake basic bookkeeping tasks and issue invoices, checks etc. • Assist in office management and organization procedures • Monitor stocks of office supplies and report when there are shortages • Assist in making travel arrangements and booking venues for conferences and events • Perform other office duties as assigned • Exhibit excellent customer service skills in all interactions.

Bilingual Receptionist We are offering a contract to hire employment opportunity for a Receptionist role based in Deerfield Beach, Florida, United States. The individual in this function will be the first point of contact for clients and visitors, manage incoming calls, and perform a range of administrative tasks. The role requires proficiency in MS Word and recent experience using Quickbooks. As the Receptionist, you will also assist other administrative staff with overflow work, including data entry and internet research tasks. Responsibilities: • Greet visitors and direct them to the appropriate departments or individuals • Handle incoming calls and route them to the correct personnel • Perform general administrative duties to support day-to-day operations • Assist other administrative staff with overflow work as needed • Conduct internet research tasks to support business operations • Manage data entry tasks ensuring accuracy and efficiency • Process invoices using Quickbooks • Maintain a professional and organized reception area • Provide outstanding customer service • Communicate effectively with team members and senior management.

Collections Specialist We are offering an opportunity for a highly organized and detail-oriented Collections Specialist to join our team in Brown Summit. This role will require you to process customer credit applications, maintain accurate customer credit records, and resolve customer credit inquiries. In addition, you will monitor customer credit accounts and take appropriate action to collect delinquent payments. Responsibilities: • Process customer credit applications with precision and efficiency• Keep customer credit records accurate and up-to-date• Actively resolve customer credit inquiries and issues• Monitor customer credit accounts regularly• Take appropriate actions to collect delinquent payments• Utilize Accounting Software Systems and Great Plains (GPAC) for credit processing tasks• Utilize IBM AS/400 and Microsoft Ex for maintaining customer records and resolving inquiries• Apply knowledge of Collections - Commercial, Communication, Accounts Receivable (AR), Credit - Collections, and Accounting Principles in daily tasks

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