38 results for Desktop Support Analyst

Desktop Support Analyst We are on the hunt for a Desktop Support Analyst to join our team located in Playa Vista, California. This role is instrumental in providing computer and facilities helpdesk support to all staff and onsite clients. As the first line of support, this role is end-user facing and requires a strong understanding of various IT principles. Responsibilities:• Serve as the first responder for technical support & facilities service, ensuring requests are resolved, routed, or escalated for prompt resolution.• Document processes and procedures as needed and contribute regularly to the catalog of self-service documentation.• Maintain general IT policy and ensure end-users stay trained accordingly.• Manage end-to-end break/fix issues that involve replacing and repairing equipment.• Oversee the Helpdesk ticketing system and respond to/assign all tickets within SLAs.• Assist with new user hardware provisioning and equipment maintenance.• Participate in employee onboarding, ensuring new employees have a smooth and seamless experience.• Assist with end-user system/software deployment and maintenance.• Manage and support office A/V equipment.• Have the ability to work well with various departments.• Comfortable lifting heavy equipment (e.g.,battery backups, computer monitors and towers, etc.).• Strong knowledge of Mac OS and Windows 10/11 operating systems.• Familiarity with modern IT Service Management platforms (ServiceNow preferred)• Strong problem-solving and critical thinking skills, ability to prioritize workload, and detailed, methodical approach to troubleshooting and resolving issues based on company demands.• Team player who is comfortable working independently to maximize team/department performance. Skills: Mac OS, Okta, Active Directory, TCP/IP For immediate consideration, direct message, Reid Gormly on LinkedIN

Desktop Support Analyst We are offering a short-term contract employment opportunity for a Desktop Support Analyst in the Marketing/PR industry, located in New York, NY. The role will involve providing support for a range of technologies and systems, including but not limited to EO/IR systems, Mac Computers, Microsoft, Active Directory, and Remote access technologies. Responsibilities: • Provide support for desktop systems, including Mac Computers and Microsoft systems.• Utilize EO/IR systems and Active Directory in daily tasks.• Manage computer hardware and ensure proper configuration management.• Conduct deployments and provide deskside support as required.• Utilize knowledge of Apple iOS and Mac OS in system support.• Use remote access software and technologies to resolve issues remotely when possible.• Maintain a high level of knowledge and expertise in the field to stay ahead of the changing landscape of desktop support.• Collaborate with team members and other departments to ensure smooth operation of systems.• Troubleshoot and resolve issues in a timely and efficient manner to minimize downtime.

Desktop Support Analyst Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems. Responsibilities:<ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>

Sr. Desktop Support Technician Job Overview:<ul><li>Provide expert application support and guidance to colleagues.</li><li>Manage maintenance for personal computers and associated hardware systems.</li><li>Support the installation of both software and hardware in collaboration with Network Engineers.</li></ul>

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

Help Desk Analyst We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful candidate will be responsible for providing on-site technical support, with proficiency in MS O365, Active Directory and general IT troubleshooting. This role offers a short term contract employment opportunity. Responsibilities: • Provide on-site technical support to users, addressing their queries and resolving issues efficiently • Demonstrate proficiency in using MS O365 for various IT-related tasks and projects • Utilize Active Directory to manage user accounts, including creating, managing, and deleting user accounts as necessary • Conduct general IT troubleshooting to identify, analyze, and resolve system errors and faults • Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems • Simulate or recreate user problems to resolve operating difficulties • Recommend system modifications to reduce user problems • Maintain currency and high level of technical skill in field of expertise.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems. Responsibilities: • Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service.

Help Desk Analyst We are in search of a meticulous and dedicated Help Desk Analyst to join our team based in Wixom, Michigan. In this role, you will be responsible for providing technical assistance and support to our users, troubleshooting various software and hardware issues, and maintaining our computer systems. You will also be required to assist with database management and utilize Citrix Technologies, EO/IR systems, Lotus Notes, and Microsoft Active Directory. Responsibilities:• Provide technical assistance and support for incoming queries and issues related to ERP software.• Respond to queries either in person or over the phone.• Train computer users on how to properly use new computer hardware or software.• Maintain daily performance of computer systems.

Help Desk Analyst We are in search of a Help Desk Analyst to be part of our team based in Little Rock, Arkansas. This role involves diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems. It also includes managing computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. Responsibilities: • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment • Install and support PC, laptop, tablet, and mobile hardware and software • Create alternative methods of completing tasks, correcting user errors and system inconsistencies • Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule • Analyze and make recommendations for hardware and software standardization • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems • Have an understanding of operating systems and servers and essential network hardware including but not limited to hubs, switches, and routers • Possess knowledge of telecommunications. Skills: • Citrix Technologies • Database • EO/IR systems • Lotus Notes • Microsoft • Active Directory • Computer Hardware • Configuration Management • Deskside Support • Desktop Hardware

IT Support Technician Essential Skills and Experience Experience providing excellent customer service Highly self-motivated and directed with keen attention to detail 1+years experience in technical support Be tech savvy and ableto learn new technology quickly Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times Curious and solutions focused Solid documentation skills Experience supporting Operating Systems and the O365 Suite Excellent interpersonal skills with both technical and non-technical personnel.  Good to Have Experience with Autopilot/Intune deployment experience or experience configuring, testing, and deploying machines using Autopilot/Intune or similar tools Knowledge of SCCM, JAMF, or other endpoint management tools Understanding of Active Directory(group policy management, Sites and Services, Users and Groups) Experience with project management, change management, and basic ITIL principles Bachelor's degree in Computer Science or a related field Experience or training in Design Thinking

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Help Desk Analyst I Robert Half is searching for a Help Desk Technician to support a non-profit company, based in Seattle, Washington. In this role, you will be primarily responsible for handling tier I tasks, including creating users, imaging, new user setup, and password resets. This position is a 2 month contract with potential to extend that is 100% Onsite. Responsibilities:<ul><li>Create and set up new user accounts, ensuring that all necessary permissions and access rights are appropriately assigned.</li><li>Perform imaging tasks as needed, including installing and configuring operating systems and essential software on new or existing hardware.</li><li>Promptly and securely reset user passwords to maintain security and accessibility.</li><li>Assist in the implementation of the ERP system, including setup, troubleshooting, and user training.</li><li>Maintain comprehensive documentation for all tasks performed, ensuring that records are up-to-date and easily accessible for future reference.</li><li>Utilize Citrix Technologies, Database systems, and EO/IR (Electro-Optical/Infrared) systems effectively to support organizational needs.</li><li>Use Lotus Notes, Microsoft tools (such as Office Suite), and Active Directory daily to manage user accounts, communications, and system settings.</li><li>Maintain and manage computer hardware configurations, ensuring all equipment is functioning correctly and is up-to-date with the latest updates and patches.</li><li>Provide deskside support, assisting users with hardware and software issues, and handling desktop hardware setup, troubleshooting, and repair as needed.</li></ul>

Help Desk Analyst We are offering an opportunity for a Help Desk Analyst in the insurance industry, based in The Woodlands, Texas. As part of our team, you will be providing technical assistance, troubleshooting software issues, and managing database systems to ensure smooth operations within the company. This role involves working with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory. Responsibilities: • Provide technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies • Troubleshoot issues related to Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory • Assist in the configuration management process to ensure the effectiveness of software systems • Provide deskside support where necessary, assisting users in person with their technical difficulties • Maintain an up-to-date knowledge of computer hardware and desktop hardware technologies to provide the most effective support possible • Respond to help desk tickets in a timely and professional manner • Troubleshoot and resolve technical issues related to network connectivity • Work collaboratively with team members and other departments to solve complex IT issues • Continuously improve technical skills through professional development opportunities.

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I at our Cold Spring, Minnesota location in the manufacturing industry. The successful candidate will be responsible for providing technical assistance to our team, troubleshooting a variety of issues, and maintaining our IT systems. Responsibilities: • Provide first-level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Walk customers through problem-solving processes • Direct unresolved issues to the next level of support personnel • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Preserve and grow knowledge of help desk procedures, products, and services • Utilize expertise in Citrix Technologies, EO/IR systems, Microsoft, Active Directory, and Configuration Management • Provide deskside support and handle PC desktop and workstation issues • Oversee the installation and configuration of computer hardware and software

PC Technician HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta• Growing this year, possibly 10-15 growth roles • Need a Tier 1 support tech to support their office move from their lease is up• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience• Soft skills: customer service, professionalism, good attitude • Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment) • Job is from May 28-June 14, possibly extension of a week or two• 28th they will work remote and get up to speed• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really need to go to the old office • Project is in two phases – May 29 – May 31st will be setting up new workstations and unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets • They will not be “moving” the equipment, just unboxing and setting it up• They will be doing some Tier 1 troubleshooting

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the Education - University sector based in Tampa, Florida, 33620-6970, United States. The role involves setting up computer hardware, managing peripheral devices, and maintaining aesthetic and functional cable management. Responsibilities • Set up computer hardware and associated peripheral devices. • Manage and maintain proper cable management, ensuring both functionality and aesthetics. • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support. • Maintain and troubleshoot Microsoft and Dell Technologies systems. • Provide deskside support and manage deployments. • Implement configuration management and maintain EO/IR systems. • Operate and maintain the computer's operating system. • Manage Active Directory and networking tasks. • Troubleshoot and maintain computer hardware.

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the education industry at a university located in Tampa, Florida, 33620-6970, United States. The primary role will be to setup computer hardware and associated peripheral devices, ensuring both functionality and aesthetics through proper cable management. Responsibilities: • Setup and configure computer hardware and associated peripheral devices • Ensure proper cable management for both functionality and aesthetic purposes • Provide reliable technical support to staff and students on campus • Maintain and repair various PC equipment and hardware • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support • Troubleshoot software and hardware issues, ensuring minimal downtime and smooth operations • Maintain up-to-date knowledge of current and emerging technologies • Collaborate with other IT team members on projects and problem-solving efforts • Adhere to university's IT policies and best practices in all tasks and responsibilities • Provide excellent customer service to staff and students, addressing their IT-related queries and concerns promptly and professionally.

MSP Level 2 Technician We are offering a short term contract employment opportunity for an Account Manager in Duluth, Georgia. This role primarily involves handling customer credit applications and maintaining customer credit records in a diligent and efficient manner. The industry of operation is the telecom sector and the role will be based at our office. Responsibilities: • Manage the processing of customer credit applications with accuracy and efficiency • Maintain and update customer credit records regularly • Monitor customer credit accounts and take necessary actions for the collection of delinquent payments • Resolve customer credit inquiries promptly and professionally • Utilize skills in networking, Microsoft, and Apple devices for efficient execution of tasks • Handle printer problems and other computer-related issues that may affect the credit application processing • Collaborate with other team members to ensure smooth operations and customer satisfaction • Stay updated with the latest industry trends and advancements in credit management • Adhere to the company's policies and guidelines while executing tasks • Ensure all work is completed within the given timeline and meets the required quality standards.

Systems Support Specialist We are seeking a Systems Administrator based in Metairie, Louisiana. This role focuses on offering comprehensive IT support and solutions within our team. The successful candidate will be responsible for Azure Active Directory, Microsoft 365 administration, assigning conditional access, and network troubleshooting. Responsibilities: • Administer, support, and troubleshoot Microsoft 365 and Azure Active Directory. • Assign conditional access and other permissions based on user requirements and security protocols. • Conduct basic network troubleshooting to ensure optimal performance and connectivity. • Collaborate with the IT team to identify and implement IT solutions. • Maintain accurate records of IT system updates, issues, and resolutions. • Proactively monitor IT systems to identify potential issues and fix them before they escalate. • Provide technical support and guidance to users, explaining complex IT issues in an understandable manner. • Stay updated with the latest industry trends and emerging technologies to ensure the organization's IT systems remain current and effective. • Coordinate with various teams and departments to understand their IT requirements and work towards fulfilling them. • Implement and manage system updates and upgrades as required.

IT Support Robert Half is looking for a Help Desk / Technical Admin professional that will be supporting various IT needs including some Data Migration, filing support and other IT duties!This is an onsite contract opportunity based in Ashland, OR. What you will do:<ul><li>File transfering</li><li>Supporting IT issues and troubleshooting for resolution</li><li>Being a point-of-contact for end-users</li><li>Hardware and Software support</li><li>Other duties as assigned </li></ul>

EDI Analyst Job Title: JD Edwards System Analyst Location: Irving, TX 75063 Position Type: permanent Company Overview: We are seeking a talented JD Edwards System Analyst to join our dynamic team. This is an exciting opportunity to contribute to the optimization and enhancement of our JD Edwards Enterprise Resource Planning (ERP) system. Responsibilities:  Collaborate with business stakeholders to understand their requirements and translate them into technical specifications for JD Edwards ERP system enhancements and configurations.  Design, develop, and implement JD Edwards system solutions to streamline business processes, improve efficiency, and maximize system utilization.  Conduct system analysis, troubleshooting, and issue resolution to ensure smooth operation of JD Edwards modules and related integrations.  Perform system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.  Develop and maintain system documentation, including technical specifications, process flows, and user manuals.  Provide end-user training and support to ensure effective utilization of JD Edwards system functionality.  Stay informed about JD Edwards software updates, new features, and best practices, and make recommendations for system optimization.  Collaborate with cross-functional teams including IT, Finance, Operations, and Supply Chain to support integrated business processes.  Participate in system testing, including unit testing, integration testing, and user acceptance testing. Skills and Qualifications:  Bachelor's degree in Computer Science, Information Systems, or related field.  5+ years of experience as a JD Edwards System Analyst or similar role, with a focus on JD Edwards EnterpriseOne (E1) running in OCI.  Strong understanding of JD Edwards modules such as Financial Management, Supply Chain Management, Manufacturing, and Order management (Including EDI)  Proficiency in JD Edwards development tools including Data Dictionary, Business Functions, and Event Rules.  Experience with JD Edwards system configuration, customization, and integration using tools such as Object Management Workbench (OMW), Business Services (BSSV), and Orchestrator.  Solid understanding of ERP system principles, business processes, and best practices.  Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex system issues.  Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.  Proven ability to manage multiple priorities and work independently in a fast-paced environment.  JD Edwards certifications (e.g., JD Edwards EnterpriseOne Certified Specialist) preferred. Benefits:  Competitive salary commensurate with experience.  Comprehensive benefits package including health, dental, and vision insurance.  Retirement savings plan with company match.  Paid time off and holidays.  detail oriented development and training opportunitie

Helpdesk Support: IV (Lead)- The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. 3: User information Backup and recovery 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. 5: Diagnostics and support for telephone systems. 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. 7: Support and assist remote users connecting using the new VPN connections.