68 results for Medical Customer Service Specialist

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in AKRON, Ohio, in the insurance industry. The role primarily involves handling lien clearance issues, resolving title issues with customers, and verifying information for accurate record keeping. The ideal candidate will possess strong customer service skills, proficiency in Microsoft Office Suites, and a knack for research and data entry. Responsibilities: • Reviewing new files to ascertain if lien clearance is required, adhering to specifications or making customer contact as necessary. • Notifying customers of any lien clearance issues that may arise. • Resolving any title issues with customers and borrowers promptly and professionally. • Determining if customers have satisfied title requirements. • Monitoring logs to follow up on outstanding lien clearance issues. • Contacting counties, lenders, borrowers, and examiners to verify information shown on record. • Utilizing Microsoft Office Suites for data entry and administrative tasks. • Conducting lien searches and research as part of the job function. • Maintaining professional email correspondence with customers to provide updates and resolve issues. • Assisting in administrative office tasks as needed.

Collections Specialist We are seeking a detail-oriented and results-driven Collections Specialist to join our client's team. The Collections Specialist will be responsible for contacting customers to collect outstanding debts, negotiating payment plans, and resolving payment discrepancies. The ideal candidate should have excellent communication and negotiation skills, a strong understanding of collection procedures, and the ability to work efficiently in a fast-paced environment. Responsibilities: <ul><li>Contact customers via phone, email, or mail to pursue payment of outstanding debts.</li><li>Negotiate payment plans and settlements with customers to resolve delinquent accounts.</li><li>Maintain accurate records of customer interactions and collection efforts.</li><li>Investigate and resolve payment discrepancies or disputes in a timely manner.</li><li>Collaborate with other departments, such as Sales and Customer Service, to address customer issues and improve collection processes.</li><li>Monitor accounts receivable aging reports and prioritize collection activities based on account status.</li></ul>

Medical Biller/Collections Specialist Robert Half has partnered with a client seeking a Medical Biller/Collections Specialist in the non-profit industry. The role we are seeking is that of a Medical Biller/Collections Specialist, who will be an integral part of our team, providing essential services in maintaining the financial health of our organization. Located in New Orleans, Louisiana, this is a short-term contract to full time employment opportunity. Responsibilities: • Manage the billing and collection processes for medical services, ensuring accuracy and efficiency• Utilize medical software such as Allscripts, EHR SYSTEM, McKesson, and Medisoft to track and process billing information• Handle appeals in cases of disputed charges, working to resolve these cases in a timely manner• Oversee billing functions, ensuring all charges are correctly posted and all payments are accurately recorded• Administer claims, including the management of claim denials and rebills, as well as the posting of charges• Conduct Medicaid and Medicare claims and billing, along with hospital billing and coding• Participate in health care audits, particularly those related to Medicare and Medicaid• Familiarize oneself with and adhere to clinical processes, ensuring all billing and collection procedures align with these processes• Maintain up-to-date knowledge of collection processes and act as a collector when necessary• Regularly monitor the status of outstanding payments and take appropriate action to ensure timely collection

Member Services Representative We are offering a short term contract employment opportunity for a Member Services Representative in Washington, District of Columbia. The role includes a variety of job functions such as managing employee benefits, conducting candidate reference checks, and handling complaints. This role is crucial in our team as it involves direct interaction with our members and contributes significantly to our service delivery. Responsibilities: • Answer and manage day-to-day queries regarding employee benefits • Ensure efficient benefits administration including enrollment and census reports • Conduct candidate reference checks as part of the recruitment process • Post job vacancies on relevant platforms as needed • Handle offboarding processes for outgoing employees • Utilize CRM and ERP - Enterprise Resource Planning systems for efficient management • Use Microsoft Excel and Microsoft Office Suites for various administrative tasks • Perform basic accounting functions related to the role • Manage benefit functions including claim administration • Handle complaints, ensuring they are resolved in a timely and efficient manner.

Claims Admin Support Spec Int <ul><li>Position: Customer Claims and Office Administration Support (6 weeks CONTRACT ROLE ONLY)</li><li>Location: Greengate#210 B92B Covington Louisiana 70433</li><li>Type: 100% ONSITE </li><li>Hourly Pay Range: $20-21/Hourly</li><li>Experience: REQUIRED face to face customer service experience, office administration, and HSD or GED or equivalent </li></ul> JOB DESCRIPTION:Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems and refers more complex issues to higher levels. ESSENTIAL DUTIES RESPONSIBILITIES:The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. - Interacts by phone and mail with multiple internal and external contacts such as customers vendors medical providers attorneys plaintiff and defendant law enforcement agencies etc.- Screens and directs telephone calls- Maintains and updates office supplies- Operates and maintains office equipment such as fax printing and copying machines- Coordinates office shredding with Progressive vendor.- Conducts document maintenance - creates retrieves and delivers files and copies documents.- May compose routine correspondence.- Receives and directs visitors and may resolve routine inquiries.- Opens sorts and distributes mail including USPS Fedex and other delivery companies.- Other various support duties may set up meetings may coordinate record retention etc.- May be asked to other duties as needed not represented on this list including additional searches researching and reporting as requested by leadership- Occasional travel Day-to-day responsibilities:<ul><li>Liaison between customer and Progressive filer</li><li>Total loss of paperwork titles</li><li>Give payment checks to customers</li><li>Order Police reports</li><li>Draft letters to be sent out to the customers</li><li>Send and accept Fed Ex</li><li>Call claim carriers - verify insurance to make sure the policy is active</li><li>Order supplies in the office</li><li>Scan total loss paperwork into files</li><li>Maintain Office Needs- order supplies coffee, etc.</li></ul>Who is this worker's main interaction going to be with?<ul><li>The customer</li><li>The Progressive team mostly online</li><li>Leaders will be in the office</li></ul>

Customer Experience Specialist We have a great opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization. How you will make an impact - Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence - Create engagement and marketing strategies for new services and products - Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics - Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences - Take part in a strategic, high-volume fast-paced environment

Medical Billing/Claims/Collections Robert Half is supporting a healthcare client with an immediate need for a skilled full-time OR part-time Medical Claims Specialist. As a full-time OR part-time Medical Claims Specialist, you will be supporting the submittal of medical claims to both Government and Commercial insurance payers as well as following up on denials and submitting appeals. We are offering a role in the Medical Claims located west of downtown Cincinnati. After a period of onsite training, an option to work hybrid or fully remote may be offered. Responsibilities:• Accurate completion of medical claims and submittals using an EHR System such as EPIC or eClinicalWorks.• Understanding of EOB - Explanation of Benefits, Claim Denials, and Denial Codes• Handling of appeals in cases of denied claims• Ensuring adherence to medical billing/claims/collections industry standards and regulations• Regularly updating skills and knowledge in the field of medical billing/claims/collections.

Referral Coordinator We are offering a role in the healthcare industry, based in Oakland, California. The position is an Insurance Referral Coordinator, with a primary focus on coordinating patient referrals within a healthcare setting. This is a contract employment opportunity, which will be carried out in a dynamic and fast-paced work environment. Responsibilities:• Coordinate patient referrals to specialists and follow up on the progress.• Process insurance referrals and authorizations accurately and in a timely manner.• Liaise with healthcare providers and insurance companies to ensure smooth referral processes.• Utilize Electronic Medical Records (EMR) system to update patient records and referral information.• Apply basic medical terminology knowledge to understand and manage patient cases.• Communicate effectively with patients to inform them about their referral status and any associated procedures.• Ensure compliance with healthcare regulations and confidentiality guidelines while handling patient data.• Resolve any issues related to referrals and insurance authorizations.• Work closely with medical front office staff to ensure seamless patient service.• Continuously learn and stay updated with changes in insurance policies and healthcare regulations. If you are interested in this role apply today and call us at (510) 470-7450

Receptionist Our client is seeking a professional and organized Front Desk Coordinator to join our team in Fort Worth, Texas. This full-time role is essential in ensuring the smooth operation of our office, providing a friendly and efficient front-line service to visitors, clients, and staff.Responsibilities: • Answers and directs calls/emails associated to the service department. • Enters new service request into customer service management software, Service Fusion. • Prioritizes and coordinates service manpower within the respective regions. • Coordinating and ordering materials supporting service technicians. • Performs basic accounting functions associated with billing of service calls in Service Fusion. • Schedules and documents municipal/county/state inspections associated with service requests. • Manages both hard and soft copy files associated with the service department. • Performs general office duties which may include, but is not limited to photocopying, faxing, mailing, filing and scheduling appointments.

Customer Experience Specialist We are in need of a diligent and meticulous Customer Experience Specialist to work with our professional services team. Based in San Francisco, California, this role will involve managing community events, overseeing event logistics, and handling event management and monitoring. This onsite role offers a short term contract employment opportunity and is ideal for those with a knack for maintaining order and efficiency in a fast-paced environment. Responsibilities: • Engage professionally with customers and address their inquiries and concerns• Assist in the organization and execution of community events• Oversee and manage event logistics to ensure smooth operations• Monitor events and promptly address any issues or disruptions• Maintain an environment conducive for customer engagement during events• Utilize your skills in event management to optimize event procedures and processes• Collaborate with the team to meet event objectives and targets• Handle customer data with confidentiality and in compliance with regulations• Provide assistance in scanning QR codes and maintaining order in event sequences• Maintain a professional demeanor and attire during events. If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.

Sales & Customer Care Consultant We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media. Responsibilities:• Serve as the first point of contact for customers, providing exceptional service at all times.• Handle and resolve customer issues and complaints across multiple channels in a timely manner.• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.• Accurately perform data entry tasks and manage appointment schedules.• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.• Handle email correspondence professionally and promptly.

Medical Collections Specialist Robert Half is looking for a motivated Medical Collections Specialist with a strong technical skills and attention to detail. This position is located in the Baton Rouge, Louisiana and is offered as a short-term contract to full time position. If you're looking to further your career in healthcare as a part of a growing team, contact us today. What you get to do• Supporting the collection efforts/calls for accounts receivable portfolio• Documenting daily collections activity• Researching account disputes and billing discrepancies• Performing account/payment reconciliations• Identifying delinquent accounts requiring external collection efforts• Identifying bad debt or financial exposure

Medical Collections Specialist A leading Medical Facility in the San Gabriel Valley is looking for a dedicated and experienced Medical Collections Specialist. The ideal candidate must possess profound knowledge of CMS1500, alongside comprehensive multispecialty experience. The ideal Medical Collections Specialist must have at least 2 years of experience with insurance medical collections and insurance follow up. Responsibilities:• Manage our medical collections, focusing on ensuring the swift resolution of outstanding payments.• Ensure prompt and efficient billing and collection procedures for third-party patient accounts.• Follow up with insurance companies on unpaid, denied and rejected claims.• Work with claims 150 aged accounts• Track and follow-up on delinquent claims not paid promptly as per regular cycle.• Demonstrate strong proficiency in CMS1500 and be accustomed to multispecialty practices.• Interact directly with insurance providers to address and resolve any inconsistencies in payment.• Reviews accounts for possible assignment and makes recommendations to the Collections Supervisor.• Meditech is a plus.

Medical Collections Specialist A busy company in the Morris Plains area is seeking a Medical Collections Specialist to join their growing team! This Medical Collections Specialist will get the change to join the growing company that provides career development, flexible working schedule, and the ability to join their fun laid back environment. This Medical Collections Specialist must have medical insurance/billing knowledge. This Medical Collections Specialist will report to the Director of Operations. Responsibilities of this Medical Collections Specialist will include but not be limited to: <ul><li>Communicating directly with patients regarding their financial responsibility</li><li>Documenting all calls timely and accurately in the patients’ account in the billing system</li><li>Establishing payment arrangements</li><li>Managing outstanding self-pay accounts and status for upper management</li><li>Performing insurance claim follow-ups for insurance denials & appeals</li><li>Contacting insurance companies to check eligibility & benefits via phone or online portals</li><li>Assisting with other billing/collection duties as needed</li></ul>This Medical Collections Specialist opportunity is paying between $40,000 and $45,000 annually depending on experience. If interested in this Medical Collections Specialist apply today!

Collections Specialist We are in search of a Collections Specialist for a growing and stable client of ours in the Greenville, SC area! As a Collections Specialist, you will be expected to handle a variety of tasks related to consumer credit and payment plans. Prior experience in customer service, collections and other roles dealing with the public is ideal! This is a contract to hire position, offering full time hours- no nights or weekends! Full Job Responsibilities:• Handle inbound and outbound calls• Conduct collection processes for consumer collections• Handle payment processing and problem resolution for customers• Monitor customer credit accounts and take appropriate actions for delinquent payments• Deliver high-quality customer service in all interactions• Work effectively in a team environment to achieve collection targets• Adhere to all company policies and procedures related to collections.• Must be self-driven as this is a commission based role with monthly incentives

Accounts Payable Specialist We are offering a contract opportunity for an Accounts Payable Specialist in Los Angeles, California. This role primarily involves processing and managing invoices and expenses for a financial services firm. The position is a key part of our team, ensuring the efficient and accurate handling of accounts payable functions. Responsibilities: • Process complex invoices, approximately 30 per day, focusing mainly on US invoices and expenses. • Utilize accounting software systems and Microsoft Excel to manage and organize data effectively. • Manage accounts payable functions, ensuring all payments are made in a timely and accurate manner. • Conduct regular check processing and handle any discrepancies that may arise. • Maintain high attention to detail in all tasks, particularly when entering and coding invoices within Oracle. • Handle expense reports, ensuring all company expenses are accurately recorded and processed. • Provide support to the team during instances of medical leave or other absences. • Continually update and maintain accurate customer credit records. • Take appropriate action to collect delinquent payments and manage customer credit applications. • Use your skills in accounting functions and accounts payable to enhance the efficiency of our financial operations.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Cabot, Arkansas, 72023, United States. This role primarily involves managing the front office of a local financial firm. Responsibilities: • Answering phones and greeting customers that enter the facility • Data entry of client-specific information into an industry-specific software program • Providing detailed information and excellent customer service to clients • Maintaining client files electronically and physically • Keeping the front office organized and ready for clients • Utilizing skills in Administrative Office work and Office Administration • Managing Paper Filing and e-Filing tasks • Answering Inbound Calls and managing a multi-line phone system • Data Entry tasks as required by the role.

Receptionist We are offering a short-term contract for a Receptionist role located in Bloomfield Hills, Michigan. The individual will be primarily responsible for providing administrative assistance in a quiet office setting. This role is primarily focused on answering phone calls, greeting and assisting visitors, and managing mail. Responsibilities:• Answer and direct incoming calls in a professional and courteous manner• Greet and assist visitors, providing excellent customer service• Receive, sort, and distribute mail and packages• Maintain a professional and welcoming reception area

Associate Customer Care Coordinator We are offering a role that centers around customer service in the Medical Insurance/Benefits industry in Salem, Oregon. You will be the first point of contact for our clients, ensuring smooth operations and providing exceptional service to our customers. This role is a contract position that requires a strong set of skills in customer service. Responsibilities: • Answer phone and email inquiries from customers and providers, answering their inquiries, and ensure they feel valued and supported. • Handle complaints and specific customers' requests.

Office Assistant/Receptionist/Billing We are offering a contract to hire employment opportunity for an Office Assistant in the logistics industry, based in El Segundo, California. The successful candidate will be primarily focused on clerical tasks, customer service, and office functions. This position will require a high level of organization and attention to detail, as well as proficiency in Microsoft Office Suites. Responsibilities: • Maintain and update files and records efficiently to ensure they are easily accessible • Sort and distribute incoming mail and prepare outgoing mail • Answer phone calls, take messages or redirect calls to appropriate colleagues • Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. • Undertake basic bookkeeping tasks and issue invoices, checks etc. • Assist in office management and organization procedures • Monitor stocks of office supplies and report when there are shortages • Assist in making travel arrangements and booking venues for conferences and events • Perform other office duties as assigned • Exhibit excellent customer service skills in all interactions.

Service Coordinator We are on the lookout for a dedicated and meticulous Facilities Coordinator to become a part of our team. This role is pivotal for our company based in Colorado Springs, Colorado, and operates within the telecom provider industry. This role offers a contract to hire employment opportunity and will involve providing excellent customer service, managing order entries, and utilizing Microsoft Excel and Microsoft Word. Responsibilities: • Managing customer inquiries and ensuring prompt resolution• Processing order entries with a high level of accuracy• Utilizing Microsoft Excel and Microsoft Word to manage and organize data• Ensuring customer satisfaction by providing excellent customer service• Monitoring and updating customer records in a timely manner• Collaborating with team members to ensure smooth operations• Identifying and resolving potential problems in the order entry process• Maintaining a high level of professionalism and confidentiality• Utilizing strong organizational skills to manage multiple tasks• Continuously striving to improve processes and customer satisfaction levels.

Provider Administration Specialist ONLY CANDIDATES RESIDING IN THE ATLANTA, GA METRO AREA WILL BE CONSIDER FOR THIS POSITION. Are you a skilled Provider Administration Specialist looking for an exciting opportunity to showcase your talents? We're seeking a highly motivated individual to join our team in a fully remote capacity. However, candidates must reside in the Atlanta, GA metro area. As a Provider Administration Specialist, you'll play a crucial role in maintaining the integrity of provider information within our enterprise systems. This role requires meticulous attention to detail and exceptional organizational skills. To excel in this position, candidates must furnish their own Equipment, including a Windows 10 Laptop or CPU (no Chromebooks, preferably no Macs) with a 2.0 GHz process speed and 8.0GB or more DDR2 RAM. Additionally, a reliable internet connection with Download Speed: 50mbps and Upload Speed: 25mbps is essential. Proficiency with Internet Explorer 7.0 or higher is required, and 2 monitors are recommended for optimal productivity. If you're ready to take your career to the next level and make a meaningful impact, apply now! Essential Duties and Responsibilities:<ul><li>Maintain the integrity of an electronic database, handling various tasks including business name changes, tax ID changes, termination of dental contracts, change of ownership, business splits, sale of practices, adding additional associates, license changes, dental specialty changes, updated contract information, and provider directory assistance</li><li>Plan, prioritize, organize, and complete work to meet established objectives.</li><li>Collaborate individually or within a team to solve complex problems related to provider servicing.</li><li>Act as a technical resource to others in the function when necessary.</li><li>Manage various workflow queues for claims where address or tax identification number conflicts with provider file data.</li><li>Handle escalated calls from client groups and conduct outgoing calls to dental offices.</li><li>Resolve 1099 tax discrepancies with provider offices, verifying information with external databases.</li><li>Run queries, generate monthly reports, and handle credentialing document verification requests.</li><li>Screen provider enrollment packets for missing information and request necessary details from the provider.</li><li>Perform other miscellaneous duties as assigned.</li></ul>

Receptionist / Administrative Assistant We are offering a contract to hire employment opportunity for a Receptionist / Administrative Assistant in the manufacturing industry, located in MONROE, Ohio, 45050-2587, United States. As a Receptionist / Administrative Assistant, you will be providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization and communication. Responsibilities:• Greet customers, handle inbound and outbound calls, providing excellent customer service.• Perform data entry and email correspondence tasks efficiently.• Schedule appointments and manage the receptionist duties.• Set up and clean up conference rooms, ensuring they are well-equipped for meetings.• Carry out administrative skills such as ordering and maintaining office supplies inventory.• Assist with onboarding schedules for new hires and employee engagement event administration.• Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to perform various tasks.• Keep track of equipment inventory and notify the relevant party for reorders.• Maintain a clean and organized office environment, including restocking coffee and straightening rugs.

Bilingual Receptionist We are offering a contract to hire employment opportunity for a Receptionist role based in Deerfield Beach, Florida, United States. The individual in this function will be the first point of contact for clients and visitors, manage incoming calls, and perform a range of administrative tasks. The role requires proficiency in MS Word and recent experience using Quickbooks. As the Receptionist, you will also assist other administrative staff with overflow work, including data entry and internet research tasks. Responsibilities: • Greet visitors and direct them to the appropriate departments or individuals • Handle incoming calls and route them to the correct personnel • Perform general administrative duties to support day-to-day operations • Assist other administrative staff with overflow work as needed • Conduct internet research tasks to support business operations • Manage data entry tasks ensuring accuracy and efficiency • Process invoices using Quickbooks • Maintain a professional and organized reception area • Provide outstanding customer service • Communicate effectively with team members and senior management.

Payment Poster & Research Specialists We are offering a short term contract employment opportunity in Costa Mesa, California, for a Medical Billing Specialist. This role primarily involves handling and processing patient payments, reconciling electronic and manual insurance payments, and working closely with internal departments and external business partners. The successful candidate will be expected to demonstrate proficiency in various software applications and have a strong grasp of accounting principles. Responsibilities: • Processing and reconciling all electronic and manual insurance payments and patient payments in a timely and accurate manner. • Collaborating with internal departments, external business partners, and accounting for delivering efficient service. • Maintaining expertise in various software applications such as Affinity, Emdeon, Streamline, and MedAssets. • Efficiently managing workload to ensure payments are posted promptly. • Working under pressure and maintaining attention to detail while multitasking. • Posting batches according to department guidelines and ensuring accurate AR reporting by coordinating closely with Accounting. • Regularly reviewing and working on Suspense accounts to identify and transfer funds to appropriate patient accounts. • Conducting payment posting research, identifying errors, transferring funds correctly, and documenting on reconciliation log for reporting to Accounting. • Contacting payors for additional documentation to identify patient accounts, and working on email requests from staff, management, and other departments for payment posting research within set timeliness guidelines. • Actively participating in training opportunities to enhance knowledge and skills. • Participating in problem solving and process improvements and meeting quality assurance and productivity standards. • Demonstrating knowledge of and effectively using patient account systems and working with minimal supervision.

1 3