52 results for Product Support Specialist

Systems Support Specialist We are seeking a Systems Administrator based in Metairie, Louisiana. This role focuses on offering comprehensive IT support and solutions within our team. The successful candidate will be responsible for Azure Active Directory, Microsoft 365 administration, assigning conditional access, and network troubleshooting. Responsibilities: • Administer, support, and troubleshoot Microsoft 365 and Azure Active Directory. • Assign conditional access and other permissions based on user requirements and security protocols. • Conduct basic network troubleshooting to ensure optimal performance and connectivity. • Collaborate with the IT team to identify and implement IT solutions. • Maintain accurate records of IT system updates, issues, and resolutions. • Proactively monitor IT systems to identify potential issues and fix them before they escalate. • Provide technical support and guidance to users, explaining complex IT issues in an understandable manner. • Stay updated with the latest industry trends and emerging technologies to ensure the organization's IT systems remain current and effective. • Coordinate with various teams and departments to understand their IT requirements and work towards fulfilling them. • Implement and manage system updates and upgrades as required.

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting

Product Sourcing Specialist Robert Half is recruiting for an exciting supply chain support role with a growing organization in Rockville, MD! As the Product Sourcing Specialist, you will play a crucial role in identifying, evaluating, and procuring biotechnology products from suppliers and manufacturers. You will work closely with internal stakeholders to understand product requirements, negotiate contracts, and ensure timely delivery of goods. The ideal candidate will have strong sourcing and negotiation skills, a solid understanding of biotechnology products, and a passion for driving value and innovation. Key Responsibilities:<ol><li>Supplier Identification: Identify and evaluate potential suppliers and manufacturers of biotechnology products based on product specifications, quality standards, and pricing considerations. Build and maintain a database of approved suppliers.</li><li>Negotiation: Negotiate contracts, pricing terms, and delivery schedules with suppliers to secure favorable terms and ensure cost-effectiveness. Collaborate with internal stakeholders, including purchasing managers and scientists, to align sourcing strategies with organizational goals.</li><li>Product Sourcing: Source a wide range of biotechnology products, including reagents, consumables, equipment, and specialized materials, to meet the needs of our customers. Ensure compliance with regulatory requirements and industry standards.</li><li>Supplier Relationship Management: Build and maintain strong relationships with suppliers and manufacturers, acting as the primary point of contact for vendor inquiries, issues, and escalations. Monitor supplier performance and address any issues or concerns promptly.</li><li>Market Research: Stay informed about market trends, industry developments, and emerging technologies in the biotechnology sector. Conduct market research and analysis to identify new products, suppliers, and opportunities for innovation.</li><li>Risk Management: Assess and mitigate risks associated with sourcing activities, including supply chain disruptions, quality issues, and regulatory compliance. Develop contingency plans and alternative sourcing strategies as needed.</li><li>Contract Management: Manage supplier contracts and agreements, ensuring compliance with terms and conditions, pricing agreements, and service level agreements. Monitor contract expiration dates and initiate contract renewals or renegotiations as necessary.</li><li>Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, operations, and quality assurance, to support product launches, promotions, and other business initiatives. Communicate effectively with internal stakeholders to ensure alignment and coordination of sourcing activities.</li></ol>

IT Support Technician Essential Skills and Experience Experience providing excellent customer service Highly self-motivated and directed with keen attention to detail 1+years experience in technical support Be tech savvy and ableto learn new technology quickly Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times Curious and solutions focused Solid documentation skills Experience supporting Operating Systems and the O365 Suite Excellent interpersonal skills with both technical and non-technical personnel.  Good to Have Experience with Autopilot/Intune deployment experience or experience configuring, testing, and deploying machines using Autopilot/Intune or similar tools Knowledge of SCCM, JAMF, or other endpoint management tools Understanding of Active Directory(group policy management, Sites and Services, Users and Groups) Experience with project management, change management, and basic ITIL principles Bachelor's degree in Computer Science or a related field Experience or training in Design Thinking

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems. Responsibilities: • Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service.

Help Desk Analyst We are offering an opportunity for a Help Desk Analyst in the insurance industry, based in The Woodlands, Texas. As part of our team, you will be providing technical assistance, troubleshooting software issues, and managing database systems to ensure smooth operations within the company. This role involves working with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory. Responsibilities: • Provide technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies • Troubleshoot issues related to Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory • Assist in the configuration management process to ensure the effectiveness of software systems • Provide deskside support where necessary, assisting users in person with their technical difficulties • Maintain an up-to-date knowledge of computer hardware and desktop hardware technologies to provide the most effective support possible • Respond to help desk tickets in a timely and professional manner • Troubleshoot and resolve technical issues related to network connectivity • Work collaboratively with team members and other departments to solve complex IT issues • Continuously improve technical skills through professional development opportunities.

Desktop Support Analyst Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems. Responsibilities:<ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>

IT & NetSuite Specialist This Robert Half client south of Eugene is looking for an IT and NetSuite Specialist to work with Netsuite, SQL, JavaScript and manage the Systems and Networking for the company. They are a growing, friendly company and would be a fantastic place to work! Must haves:JavascriptSQL experienceTechnical Support, O365Some Networking and Systems experience Nice to have:Netsuite experience Hybrid work model$80 - $100kFantastic benefits!

IT Support Robert Half is looking for a Help Desk / Technical Admin professional that will be supporting various IT needs including some Data Migration, filing support and other IT duties!This is an onsite contract opportunity based in Ashland, OR. What you will do:<ul><li>File transfering</li><li>Supporting IT issues and troubleshooting for resolution</li><li>Being a point-of-contact for end-users</li><li>Hardware and Software support</li><li>Other duties as assigned </li></ul>

FPGA Principal Electrical Engineer ResponsibilitiesKey Accountabilities:<ul><li>Acts as an Individual contributor, core team or technical lead for a specific project or product line.</li><li>Accountable for the completion of assigned deliverables in accordance with approved schedules.</li><li>Authors documentation and participates in activities in support of design control.</li><li>Independently plans, performs & prioritizes tasks that are complex in nature, in alignment with corporate goals.</li><li>Analyzes and interprets data, identifying trends and formulating the next steps, while effectively performing trade off analysis, if required by the function.</li><li>Leads, designs and/or develops one or more of the following: new test methods, specifications, technical apparatus, software and processes for complex components and functions.</li><li>Evaluates complex designs or processes, with respect to acceptability, suitability and cost. Recommends preferred design options. Presents trade-off, if required by the function.</li><li>Identifies product defects and able to recognize outliers in results. Able to explain and document product defects and their impact.</li><li>Effectively communicates technical information to a multidisciplinary team in the form of documentation, presentations and technical summaries and promotes collaboration.</li><li>Technical expertise in more than one or a subject matter expert in at least 1 area.</li><li>Leads without authority & provides technical guidance to engineers and technicians assigned to him/her on a given project. Provides mentoring within or outside of their department.</li><li>Provides technical support for or leads CAPA or complaint investigations.</li><li>Independently generates predictable schedules for activities related to the function, understanding cross-functional dependencies.</li></ul>Secondary Functions:<ul><li>May review and provide input to deliverables from other functions.</li><li>Recommends and drives improvement initiatives and motivates others to implement.</li><li>May be assigned CAPA ownership.</li></ul>Technical Experience <ul><li>FPGA – 5-10 years in FPGA design and implementation and/or embedded DSP software </li><li>High Level Digital/Analog Signal – Understand digital and analog circuits, component selection, and debugging of mixed-signal devices. </li><li>Control System – Design and managing the systems that allow to control different processes to produce products. </li><li>System Level Root Cause – Ability to have system level mindset when comes to trouble shooting and root cause issues. </li><li>Design and prototype simulation models and hardware implementations </li><li>Noise/EMI/EMC – Understand compliance concepts and testing. </li><li>Power Electronics and Distribution </li></ul>

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

Sr. Desktop Support Technician Job Overview:<ul><li>Provide expert application support and guidance to colleagues.</li><li>Manage maintenance for personal computers and associated hardware systems.</li><li>Support the installation of both software and hardware in collaboration with Network Engineers.</li></ul>

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Cloud Architect We are looking for a skilled Cloud Architect to join our team. The primary function of this role is to support our infrastructure engineering team, focusing on Azure cloud design, new product development, and maintaining the health of our cloud environments. The ideal candidate will have a background in administering hybrid cloud datacenter environments, including on-premises storage and compute resources. Responsibilities: • Utilize experience with cloud concepts such as Infrastructure as a Service, Serverless Architecture, Container Architecture, Platform as a Service, Storage, Infrastructure as Code, and Identity and Access Management• Participate in the creation and review of architecture and solution design artifacts• Design DevOps pipelines using Azure DevOps with Infrastructure as Code (Terraform) for Azure infrastructure• Develop blueprints and deliverables that advance our Azure Cloud capabilities, involving both new solutions and migration of existing solutions• Demonstrate thought leadership in cloud computing across multiple streams• Collaborate with IT Leadership, Enterprise IT Architects, and IT engineering peers to develop the principles and guidelines for the future-state Cloud IT architecture in alignment with strategic goals• Conduct design reviews of new and existing architectures, create reference architectures and standards to enable effective solution delivery, design solutions for performance optimization, and design automation solutions for reusability and consistency• Provide technical support to the IT team and stakeholders to ensure that cloud-based solutions are functioning effectively and efficiently• Ensure cloud-based solutions are secure and compliant with relevant regulations and standards• Work closely with operational resources in updating their on-premises practices to include cloud

Desktop Support Analyst We are on the hunt for a Desktop Support Analyst to join our team located in Playa Vista, California. This role is instrumental in providing computer and facilities helpdesk support to all staff and onsite clients. As the first line of support, this role is end-user facing and requires a strong understanding of various IT principles. Responsibilities:• Serve as the first responder for technical support & facilities service, ensuring requests are resolved, routed, or escalated for prompt resolution.• Document processes and procedures as needed and contribute regularly to the catalog of self-service documentation.• Maintain general IT policy and ensure end-users stay trained accordingly.• Manage end-to-end break/fix issues that involve replacing and repairing equipment.• Oversee the Helpdesk ticketing system and respond to/assign all tickets within SLAs.• Assist with new user hardware provisioning and equipment maintenance.• Participate in employee onboarding, ensuring new employees have a smooth and seamless experience.• Assist with end-user system/software deployment and maintenance.• Manage and support office A/V equipment.• Have the ability to work well with various departments.• Comfortable lifting heavy equipment (e.g.,battery backups, computer monitors and towers, etc.).• Strong knowledge of Mac OS and Windows 10/11 operating systems.• Familiarity with modern IT Service Management platforms (ServiceNow preferred)• Strong problem-solving and critical thinking skills, ability to prioritize workload, and detailed, methodical approach to troubleshooting and resolving issues based on company demands.• Team player who is comfortable working independently to maximize team/department performance. Skills: Mac OS, Okta, Active Directory, TCP/IP For immediate consideration, direct message, Reid Gormly on LinkedIN

Help Desk Analyst We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful candidate will be responsible for providing on-site technical support, with proficiency in MS O365, Active Directory and general IT troubleshooting. This role offers a short term contract employment opportunity. Responsibilities: • Provide on-site technical support to users, addressing their queries and resolving issues efficiently • Demonstrate proficiency in using MS O365 for various IT-related tasks and projects • Utilize Active Directory to manage user accounts, including creating, managing, and deleting user accounts as necessary • Conduct general IT troubleshooting to identify, analyze, and resolve system errors and faults • Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems • Simulate or recreate user problems to resolve operating difficulties • Recommend system modifications to reduce user problems • Maintain currency and high level of technical skill in field of expertise.

PC Technician HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta• Growing this year, possibly 10-15 growth roles • Need a Tier 1 support tech to support their office move from their lease is up• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience• Soft skills: customer service, professionalism, good attitude • Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment) • Job is from May 28-June 14, possibly extension of a week or two• 28th they will work remote and get up to speed• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really need to go to the old office • Project is in two phases – May 29 – May 31st will be setting up new workstations and unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets • They will not be “moving” the equipment, just unboxing and setting it up• They will be doing some Tier 1 troubleshooting

Help Desk Analyst We are in search of a meticulous and dedicated Help Desk Analyst to join our team based in Wixom, Michigan. In this role, you will be responsible for providing technical assistance and support to our users, troubleshooting various software and hardware issues, and maintaining our computer systems. You will also be required to assist with database management and utilize Citrix Technologies, EO/IR systems, Lotus Notes, and Microsoft Active Directory. Responsibilities:• Provide technical assistance and support for incoming queries and issues related to ERP software.• Respond to queries either in person or over the phone.• Train computer users on how to properly use new computer hardware or software.• Maintain daily performance of computer systems.

Helpdesk Support: IV (Lead)- The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. 3: User information Backup and recovery 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. 5: Diagnostics and support for telephone systems. 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. 7: Support and assist remote users connecting using the new VPN connections.

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the Education - University sector based in Tampa, Florida, 33620-6970, United States. The role involves setting up computer hardware, managing peripheral devices, and maintaining aesthetic and functional cable management. Responsibilities • Set up computer hardware and associated peripheral devices. • Manage and maintain proper cable management, ensuring both functionality and aesthetics. • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support. • Maintain and troubleshoot Microsoft and Dell Technologies systems. • Provide deskside support and manage deployments. • Implement configuration management and maintain EO/IR systems. • Operate and maintain the computer's operating system. • Manage Active Directory and networking tasks. • Troubleshoot and maintain computer hardware.

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the education industry at a university located in Tampa, Florida, 33620-6970, United States. The primary role will be to setup computer hardware and associated peripheral devices, ensuring both functionality and aesthetics through proper cable management. Responsibilities: • Setup and configure computer hardware and associated peripheral devices • Ensure proper cable management for both functionality and aesthetic purposes • Provide reliable technical support to staff and students on campus • Maintain and repair various PC equipment and hardware • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support • Troubleshoot software and hardware issues, ensuring minimal downtime and smooth operations • Maintain up-to-date knowledge of current and emerging technologies • Collaborate with other IT team members on projects and problem-solving efforts • Adhere to university's IT policies and best practices in all tasks and responsibilities • Provide excellent customer service to staff and students, addressing their IT-related queries and concerns promptly and professionally.

SCCM Engineer ******MUST BE AUTHORIZED TO WORK IN USA******** Robert Half is actively seeking a talented SCCM Engineer. This position is responsible application and software issues, maintain software as current, compliant, and meeting the needs of the business. For additional details on the position, contact us at 319-362-8606 or connect with Bradley Christensen - Permanent Placement- Eastern Iowa at Robert Half Talent Solutions on LinkedIn. This is a role that offers not only great benefits, but a valued interest in you as a person and the tools and investment to continue to grow your career and skills. Key Responsibilities: - Maintain desktops, laptops and thin clients system image management, software deployment, application packaging, patch management, and inventory management.- Provide Tier 3 technical support to other internal support and infrastructure teams- Use SCCM with for administration and management of environment. - Lead administration of other tools such as Intune - Participate in patching and vulnerability - Develop baseline KPI’s, perform capacity and performance reporting, and effectively write professional and technical documentation.- Collaborate with team members and vendors to resolve complex issues. For additional details on the position, contact us at 319-362-8606 or connect with Bradley Christensen - Permanent Placement- Eastern Iowa at Robert Half Talent Solutions on LinkedIn. ******MUST BE AUTHORIZED TO WORK IN USA********

Procurement & Sourcing Specialist Robert Half is recruiting for an exciting procurement opportunity with a growing organization in the Rockville, MD area! Position Overview:As the Procurement and Sourcing Specialist, you will play a critical role in managing the procurement process, identifying strategic suppliers, and sourcing high-quality materials and services to support research and development activities. You will work closely with internal stakeholders to understand their procurement needs, negotiate contracts, and ensure timely delivery of goods and services. The ideal candidate will have strong procurement and sourcing skills, a solid understanding of the biotechnology industry, and a commitment to driving efficiency and cost-effectiveness. Key Responsibilities:<ol><li>Procurement Management: Manage the end-to-end procurement process, including identifying procurement needs, conducting supplier evaluations, negotiating contracts, and executing purchase orders. Ensure compliance with organizational procurement policies and procedures.</li><li>Supplier Identification: Identify and evaluate potential suppliers and vendors of biotechnology products, materials, and services. Build and maintain relationships with strategic suppliers to ensure a reliable and cost-effective supply chain.</li><li>Sourcing Strategy Development: Develop and implement sourcing strategies to optimize procurement efficiency and cost-effectiveness. Collaborate with internal stakeholders to understand their sourcing requirements and align sourcing strategies with organizational goals.</li><li>Contract Negotiation: Negotiate contracts, pricing terms, and delivery schedules with suppliers to secure favorable terms and conditions. Ensure that contracts are comprehensive, legally binding, and compliant with relevant regulations and standards.</li><li>Supplier Relationship Management: Build and maintain strong relationships with suppliers and vendors, acting as the primary point of contact for vendor inquiries, issues, and escalations. Monitor supplier performance and address any issues or concerns promptly.</li><li>Market Research: Stay informed about market trends, industry developments, and emerging technologies in the biotechnology sector. Conduct market research and analysis to identify new suppliers, products, and opportunities for innovation.</li><li>Risk Management: Assess and mitigate risks associated with procurement activities, including supply chain disruptions, quality issues, and regulatory compliance. Develop contingency plans and alternative sourcing strategies as needed.</li><li>Cross-functional Collaboration: Collaborate with cross-functional teams, including research and development, manufacturing, quality assurance, and finance, to support project requirements and business objectives. Communicate effectively with internal stakeholders to ensure alignment and coordination of procurement activities</li></ol>

IS Technical Specialist: III (Senior) We are seeking a Project Coordinator based in Columbus, Ohio, to join our team in the telecom industry. This role focuses on the maintenance of specific applications or functions of those applications within the Collections/Recovery area. As a Project Coordinator, you will be the first line of defense for system outages and work closely with IT teams to resolve issues related to system issues and/or prepare for events affecting the systems. Responsibilities: • Ensure systems are running and troubleshoot issues as necessary • Have a working knowledge of applications and batch processes • Act as the primary resource for any infrastructure/regulatory/audit related projects • Conduct User Access Reviews understanding user roles access and entitlements • Understand and execute privileged access management and rotating passwords • Maintain the CMBD entries for applications • Participate in Disaster Recovery and Business Continuity planning • Carry out certification renewal and maintenance tasks • Understand and mitigate security incidents • Maintain Team on-call schedule and updates to Service Now • Attend mandatory daily/weekly meetings for system outages and incident management.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.