57 results for Telecommunications Specialist

IT Support Technician Essential Skills and Experience Experience providing excellent customer service Highly self-motivated and directed with keen attention to detail 1+years experience in technical support Be tech savvy and ableto learn new technology quickly Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times Curious and solutions focused Solid documentation skills Experience supporting Operating Systems and the O365 Suite Excellent interpersonal skills with both technical and non-technical personnel.  Good to Have Experience with Autopilot/Intune deployment experience or experience configuring, testing, and deploying machines using Autopilot/Intune or similar tools Knowledge of SCCM, JAMF, or other endpoint management tools Understanding of Active Directory(group policy management, Sites and Services, Users and Groups) Experience with project management, change management, and basic ITIL principles Bachelor's degree in Computer Science or a related field Experience or training in Design Thinking

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Accounts Receivable Specialist We are offering a contract to hire employment opportunity for a meticulous and detail-oriented Accounts Receivable Specialist in Los Angeles, California. This role falls under the telecom industry and will involve maintaining and updating customer credit records, processing customer credit applications, and managing delinquent payments. Responsibilities: • Accurately generate and send out invoices and account statements on a regular basis. • Perform billing, collection, and reporting activities in line with specific timelines. • Carry out account reconciliations and resolve any discrepancies that arise. • Monitor customer account details for non-payments, delayed payments, and other irregularities. • Conduct customer credit checks and establish new customer accounts. • Maintain comprehensive and accurate accounts receivable customer files and records. • Process credit card payments and cash applications. • Communicate with customers via various channels (telephone, email, mail) to clarify billing and resolve any issues. • Prepare and present reports detailing accounts receivable status to the management. • Collaborate with the sales team to support customer relations. • Follow established procedures for processing receipts, cash, and other financial transactions. • Participate in budgeting processes and financial audits. • Utilize various accounting software systems including Great Plains (GPAC), IBM AS/400, Microsoft Excel, and Microsoft Office Suites. • Perform other related accounting functions, accounts receivable (AR), billing functions, cash activity, and check processing.

NOC Technician We are seeking a NOC Technician in the healthcare industry based in San Diego, California. The role primarily involves network monitoring and administration, troubleshooting of physical servers, and assisting in the performance of corrective actions. This is a short-term contract opportunity that provides a chance to work in a dynamic, fast-paced environment. Responsibilities: • Administer and monitor the operation of wide-area, local area, and wireless networks, including the associated hardware, software, and SaaS solutions. • Act as an escalation point for NOC Technicians and IT Technical Support staff for any system or network-related incidents. • Assist in installing, monitoring, and administering extensions of the network to accommodate new sites, systems, and equipment. • Monitor and evaluate the usage of the Internet and Intranet websites for performance, capacity planning, and security policy compliance. • Troubleshoot physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems. • Understand and interpret error conditions and messages and assist in performing required corrective actions. • Work with various technologies such as Border Gateway Protocol (BGP), Cisco Routers, Cisco Technologies, EO/IR systems, Linux Technologies, AB Testing, Circuit Board, Computer Hardware, Configuration Management, Documentation, Network Engineering, Switches, Network Administration. • Assist in network fundamental teaching and tech training. • Maintain a basic requirement of Azure fundamentals or technology association.

Benefits Manager As the Corporate Benefits Manager you will be responsible for overseeing the company's benefits programs and ensuring their alignment with both organizational objectives and employee needs. This role requires a strategic thinker who can develop, implement, and manage comprehensive benefits packages, as well as lead a small team of benefits specialists.Key Responsibilities:<ol><li>Benefits Strategy Development: Develop and implement a comprehensive benefits strategy that aligns with the company's goals, competitive positioning, and regulatory requirements.</li><li>Benefits Administration: Oversee the administration of all employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other perks.</li><li>Vendor Management: Manage relationships with benefit vendors, negotiate contracts, and ensure the delivery of high-quality services to employees.</li><li>Compliance: Stay up-to-date with relevant laws and regulations governing employee benefits, ensuring compliance in all benefit programs and communications.</li><li>Employee Communication: Develop and execute communication strategies to educate employees about their benefits options, including presentations, workshops, and written materials.</li><li>Data Analysis: Analyze benefits data to identify trends, assess program effectiveness, and make recommendations for improvements.</li><li>Team Leadership: Lead a small team of benefits specialists, providing guidance, support, and professional development opportunities.</li><li>Employee Support: Serve as a point of contact for employee inquiries related to benefits, providing timely and accurate information and resolving issues as needed.</li></ol>

GoLang Developer Robert Half is excited to announce a GoLang Developer with one of our biggest clients in the telecommunications industry!Join our dynamic Platform Engineering and Platform Reliability team within the client's organization. We are dedicated to developing cutting-edge tools and platforms that support developers working on xFi, Xfinity Home Security, and Connected Living Automation applications and services. Our team balances responsibilities between creating innovative tools and platform services and providing 24/7 support for these services. Our projects range from building an experimentation platform for feature flagging, to developing a multi-platform API Gateway Service Mesh, and managing an observability platform, among others. Role Overview:As a Software Engineer DevOps, you will contribute to a team working with advanced technology stacks, impacting and delighting millions of customers. You will be responsible for both the development and operational aspects of the platforms and tools we create. Key Responsibilities:<ul><li>Partner with technical teams to identify and adopt critical technical capabilities.</li><li>Collaborate with operations teams to integrate and spread technical innovations.</li><li>Produce comprehensive technical documentation and designs.</li><li>Create educational templates for key technical concepts.</li><li>Review code to ensure high standards.</li><li>Support product development teams in technology adoption.</li><li>Develop proof-of-concept systems and conduct technical experiments.</li></ul>

Benefits and Leave Administrator We are offering a 6 month contract employment opportunity for an HR Generalist role based in Buellton, CA. This role will involve administering team member benefit and wellness programs, managing team member leaves of absence, and handling associated documents. Responsibilities• Advising team members on eligibility, provisions, and other matters related to benefits.• Presenting benefit overviews to new hires.• Assisting team members with claim resolution by guiding them through the process and working with insurance carriers as needed.• Reconciling invoices for payment to insurance carriers.• Administering and tracking leaves of absence, ensuring compliance with relevant laws and regulations.• Handling benefit calculation for leaves of absence.• Providing information relating to disability verifications to the disability carrier and EDD.• Maintaining team members’ medical files by scanning all documents to permanent storage.• Providing notices to team members regarding changes and deadlines for all benefit-related programs.• Developing and executing benefit and wellness-related team member communications.• Assisting in the planning and promotion of Flu Shot Clinics, Open Enrollment, and other benefit program events.• Developing policies and procedures for wellness program initiatives.• Overseeing Benefits Specialist and benefit programs in the absence of the Benefits Manager.• Performing data entry in WFN, Benetrac, Conexis, and insurance company employer portal. Skills• Leave Administration• Benefits Administration• Spanish Language preferred

Attorney/Lawyer FAMILY LAW ATTORNEY – NORTH DALLAS, TEXAS A first step can lead to great things!! Join the team of this high profile family law firm located in North Dallas for the opportunity to learn and grow professionally in a supportive environment! This firm values their staff and strives to give you the best work-life balance in a team-based environment. That means you won’t be spending your time generating new leads or searching for new business, but rather focusing your time on managing your clients’ cases and providing expert strategies for them. You will act as first point of contact with retained clients as you proactively and efficiently manage your cases from beginning to end. This firm is looking for you if you have at least 5 years’ experience as a Family Law Attorney in Texas. Here is a sample of your responsibilities: Draft a variety of legal documents to include: Petitions, Motions, Notice & Request for Hearings, Summons, Final Decrees, Correspondence and other communications Review and categorize Assets & Liabilities worksheets for equitable property distribution Act as first point of contact with retained clients Manage your cases from beginning to end Ensure clients are up to date on the status of their cases and feel informed about their options Review pleadings and other legal documents Meet with mentoring attorneys to regularly share information and define strategy Sit first chair on family law hearings and trials Attend Hearings, Mediation, and Trials This firm believes in recruiting top talent and investing in their people to make this a career destination and provide a workplace for you that you can call home. This is the growth opportunity you have been searching for to allow you to accelerate your career to the next level. You will enhance your earning potential quickly with your Superstar performance. If this open position is speaking to you, call me now! Rosie Jones at 214-999-0909.

Help Desk Analyst I Robert Half is searching for a Help Desk Technician to support a non-profit company, based in Seattle, Washington. In this role, you will be primarily responsible for handling tier I tasks, including creating users, imaging, new user setup, and password resets. This position is a 2 month contract with potential to extend that is 100% Onsite. Responsibilities:<ul><li>Create and set up new user accounts, ensuring that all necessary permissions and access rights are appropriately assigned.</li><li>Perform imaging tasks as needed, including installing and configuring operating systems and essential software on new or existing hardware.</li><li>Promptly and securely reset user passwords to maintain security and accessibility.</li><li>Assist in the implementation of the ERP system, including setup, troubleshooting, and user training.</li><li>Maintain comprehensive documentation for all tasks performed, ensuring that records are up-to-date and easily accessible for future reference.</li><li>Utilize Citrix Technologies, Database systems, and EO/IR (Electro-Optical/Infrared) systems effectively to support organizational needs.</li><li>Use Lotus Notes, Microsoft tools (such as Office Suite), and Active Directory daily to manage user accounts, communications, and system settings.</li><li>Maintain and manage computer hardware configurations, ensuring all equipment is functioning correctly and is up-to-date with the latest updates and patches.</li><li>Provide deskside support, assisting users with hardware and software issues, and handling desktop hardware setup, troubleshooting, and repair as needed.</li></ul>

Network Engineer Job Title: Network Engineer Position Overview: Robert Half is currently seeking a Network Engineer for a Direct Hire opportunity with our client in Appleton, WI. To be considered you must be located in the Appleton area or be willing to relocate. No C2C will be considered for this position. As Network Engineer, you will be responsible for designing, implementing, maintaining, and managing the company's computer networks and relative security systems. Your responsibilities will also include maintaining the efficient and secure flow of data and communication across all systems within the organization. Work Schedule: This role is open to a hybrid work schedule after the initial onboarding period. The typical working hours are Monday through Friday, 8am to 5pm. Key Responsibilities: - Design, configure, and manage all the network infrastructure.- Maintain the overall network security, including firewalls and LAN segmentation.- Regular monitoring of network health and performance and resolving any potential issues.- Regular interaction with vendors regarding system functionality, upgrades, and maintenance.

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Sales Associate Robert Half is seeking Sales Associate for a contract to hire option in Downtown Pittsburgh. This is a HYBRID role, you can work remotely 2 days a week after training! Training hours are 9:30AM - 1:30-2:30PM for first two weeks and then you will 35-40 hours a week, full time. $15 hour base + $2 per hour bonus OR commission program starts after training. Bonus paid separate to pay check biweeklyYou will engage with C-level executives and high-level decision-makers and be an expert at scheduling quality appointments for our clients. You will represent those clients in a professional manner and position tell their unique stories. Additionally, you are a team player and will interact with various levels of staff and management to reinforce our reputation in the industry as the premier provider of the most effective prospecting solutions. You will be an active participant in daily operations of our company, helping to drive the company’s direction and development. You have a strong work ethic and are committed to continuous improvements as well as to our guiding principles of responsibility, respect, integrity, and excellence. Responsibilities and Duties:<ul><li> </li><li>Schedule introductory appointments on our Clients’ behalf via phone with C-Level executives and high-level decision-makers regarding Health & Welfare plans, Qualified Plans, Property & Casualty, Executive Compensation, and IT Solutions.</li><li>Qualify each appointment by using our proprietary qualifying process.</li><li>Update lead information using our proprietary database application.</li><li>Provide follow-up on existing and future appointment opportunities for our Clients.</li><li>Meet and/or exceed appointment production requirements.</li></ul>Skills & Experience: <ul><li>Verbal communication, prospecting, interpersonal, listening, time management, prioritization, decision-making, attention to detail, computer, and data entry skills are necessary.</li><li>Must be able to meet performance expectations with limited distractions.</li><li>Must be punctual and in attendance for the scheduled calling shift.</li></ul>

Systems Engineer *Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Systems Engineer / Network Engineer with experience in Azure, M365, Intune, and Windows. If this sounds like your background, then this Systems Engineer / Network Engineer role is for you. For this opportunity, you will work near the Irvine, CA area. Position: Systems EngineerHours/Duration: 40 hrs/wk, M-F, CTH or FTETop Skills: Azure, M365, Intune, WindowsOnsite/Remote: 2 Days/Week OnsiteCompany: BioTech We are looking to present candidates immediately and this Systems Engineer / Network Engineer position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

VP Technology We are in the telecom industry, based in Newark, New Jersey, and are inviting applications for the role of VP Technology. This role involves managing software development timelines, facilitating IT/operational processes, and developing projects within approved fiscal budget limits. The successful candidate will also be expected to identify industry trends and opportunities, and provide guidance and counsel to staff. Responsibilities: • Manage software development timelines with vendors and ensure they adhere to delivery date commitments and agreed terms. • Align IT/operational processes with business needs for optimal productivity and process improvements. • Ensure cost-effective services and performance metrics are met by all terminal operating system supporting vendor groups. • Develop and direct projects within approved fiscal budget limits. • Set priorities, evaluate engagement, initiate projects, and issue directives regarding innovation. • Develop strategies for project prioritization, business alignment, and execution of terminal and customer solution projects and initiatives. • Collaborate with Business and Market Intelligence to map out competition matrices for technology. • Provide guidance and counsel to staff in the examination and definition of objectives for existing or proposed customer systems, and in the design of system improvements. • Lead discussions on technologies and innovation materials (benchmarking, technology reviews). • Use skills in Cisco Technologies, Cloud Technologies, CRM, Database, EO/IR systems, Auditing, Computer Hardware, Contracts, Deployments, Design, IT security management, Infrastructure Architecture to perform tasks efficiently.

Helpdesk Support: IV (Lead)- The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. 3: User information Backup and recovery 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. 5: Diagnostics and support for telephone systems. 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. 7: Support and assist remote users connecting using the new VPN connections.

NOC Engineer We are seeking a NOC Technician to join our team in the healthcare industry, located in San Diego, California. This role offers a short term contract employment opportunity and focuses on managing and administering various network operations including wide-area, local area, and wireless networks. The successful candidate will be responsible for planning, designing, and installing network extensions, monitoring network usage, and troubleshooting various network equipment and software problems. Responsibilities: • Administer and manage the operation of wide-area, local area, and wireless networks including the associated hardware, software, and vendors. • Act as an escalation point for other NOC Technicians for any system or network-related incidents. • Plan, design, install, monitor, and administer extensions of the network to accommodate new sites, systems, and equipment. • Monitor and evaluate the usage of Internet and Intranet websites for performance, capacity planning, and security policy compliance. • Troubleshoot physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems. • Understand and interpret error conditions and messages and perform required corrective actions. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. • Monitor customer credit accounts and take appropriate action to collect delinquent payments. • Apply skills in Network Security, Network Design, and WAN - Wide Area Network to ensure the smooth operation of the network.

IT Coordinator Robert Half is searching for an IT Support Coordinator to assist a healthcare client based in Redmond, OR. This candidate will will procure, organize, maintain, and inventory all company assets. This opportunity is a contract to hire opportunity that is 100% Onsite. Apply Now! Job Duties:<ul><li>New Employee Tech Onboarding Set Up and Trainings</li><li>Work with outside vendors to streamline and optimize IT functionality</li><li>Build Infrastructure for future growth of IT department</li><li>Create secure infrastructure for IT department</li><li>Equipment Ordering, Set Up, and Shipping - inc. phones, computers, printers, locks, digital keys, cords, etc</li><li>Equipment Inventorying, including maintaining a database of all tech inventory, including serial numbers</li><li>Equipment Maintenance, including coordinating with outside vendors</li><li>Equipment Troubleshooting - including phones, computers, printers, etc</li><li>Working knowledge of Netsuite, Celigo, Microsoft 365 and Azure</li><li>Production of Training and How-To manuals for employee use and understanding</li><li>Create Orientation and Training Courses for New Employees to IT Department and Platforms/Systems/Server</li></ul>

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems. Responsibilities: • Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service.

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

Salesforce Technical Lead (PERM Direct Hire) IMMEDIATE INTERVIEW & HIRE!RARE “TECHIE” SALESFORCE TECHNICAL LEAD / SALESFORCE DEVELOPMENT LEAD• NEED TO HAVE SOLUTION ARCHITECTURE AND EXPERIENCE LEADING SALESFORCE DEVELOPERS • NEED TO HAVE EXPERIENCE DRIVING SOLUTIONS • NEED TO HAVE PROJECT AND STAKEHOLDER EXPERIENCE • NOT LOOKING FOR SALESFORCE DEVELOPER EXPERIENCE PERM DIRECT HIRE IMMEDIATE HIRE! REMOTE POSITION WITH 1X / YEAR TRAVEL TO DES MOINES AND GREEN CARD, EAD CARD, OR US CITIZEN. No sponsorship or H1B sponsorship provided.Looking for a candidate who has done Salesforce Development work previously and Who has been a TECHNICAL LEAD WITH SALESFORCE DEVELOPMENT. SALESFORCE DEVELOPER / SALESFORCE TECHNICAL LEAD WHERE this very “Techie” will build out from the ground floor and work within MULTIPLE Clouds: Financial Services Cloud, Service Cloud, Sales Cloud with the Customer.You MUST have the Tech Stack in THESE SPECIFIC SALESFORCE DEVELOPMENT & TECHNICAL LEAD AREAS TO BE CONSIDERED.* LEAD design, development, and implementation of Salesforce solutions, leveraging expertise in Salesforce Financial Services Cloud, Service Cloud, and Sales Cloud and Omni-Channel. * LEAD other Salesforce developers * Do Salesforce CODE REVIEWS* Mentor other Salesforce Developers* You must have Salesforce experience with: Configuration, Apex coding, Lightning web components, Visualforce, Salesforce APi’s, and integrations with external systems.* Build out Salesforce solutions * Integrate Salesforce with other Data Integrations touch points of other applications and systems* ADO / Azure DevOps experience Enhance the Salesforce FSC Financial Service Cloud, Sales Cloud, and Service Cloud platform and work with a modern Cloud tool skill set and manage and lead all aspects of SALESFORCE projects, AND OVERALL HEALTH OF THE SALESFORCE ENVIRONMENT!**** Lead all Salesforce teams in Multiple Work Streams and Multiple Clouds*Salesforce Certifications such as: Salesforce Certified Platform Developer, Salesforce Certified Technical Architect, and/or Salesforce Certified System ArchitectThis is a company SHIFT where the company is modernizing HOW they do business. Building up a Salesforce platform using more FTE permanent hires than consultants.Great people on this team and a very RICH benefits **Bonus. Mostly remote with some travel are just a few of the qualities that make this company culture great!This is a Mid-Level SALESFORCE DEVELOPER / SALESFORCE TECHNICAL LEAD Direct Hire position with a base salary range up to 150K BASE PLUS 13% Bonus + 15 – 18% PROFIT SHARING! For immediate and confidential consideration on this Direct Hire IT opportunity, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, Iowa & Nebraska Region @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIN profile. APPLY TO LINKEDIN POST.

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I at our Cold Spring, Minnesota location in the manufacturing industry. The successful candidate will be responsible for providing technical assistance to our team, troubleshooting a variety of issues, and maintaining our IT systems. Responsibilities: • Provide first-level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Walk customers through problem-solving processes • Direct unresolved issues to the next level of support personnel • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Preserve and grow knowledge of help desk procedures, products, and services • Utilize expertise in Citrix Technologies, EO/IR systems, Microsoft, Active Directory, and Configuration Management • Provide deskside support and handle PC desktop and workstation issues • Oversee the installation and configuration of computer hardware and software

Help Desk Analyst We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful candidate will be responsible for providing on-site technical support, with proficiency in MS O365, Active Directory and general IT troubleshooting. This role offers a short term contract employment opportunity. Responsibilities: • Provide on-site technical support to users, addressing their queries and resolving issues efficiently • Demonstrate proficiency in using MS O365 for various IT-related tasks and projects • Utilize Active Directory to manage user accounts, including creating, managing, and deleting user accounts as necessary • Conduct general IT troubleshooting to identify, analyze, and resolve system errors and faults • Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems • Simulate or recreate user problems to resolve operating difficulties • Recommend system modifications to reduce user problems • Maintain currency and high level of technical skill in field of expertise.

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

ERP Application Support Robert Half is hiring an ERP Application Support Analyst. Hybrid role. 1 day onsite a week Responsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues, - Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issues Provide ongoing maintenance, support and development to assigned applications and implement new products.- Troubleshoot, research, and solve technically challenging problems involving integrated systems.- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.- Create and route required operational and management reporting needs as required by management and regulatory agencies.- Solid understanding of operational / clinical services and information / work flow of assigned areas.- Ability to analyze, diagnose, support and implement process/operational change.- Level 3 support for Application related issues.

Network Administrator We are offering an exciting opportunity for a Network Administrator in Burton, Michigan. The primary role of the Network Administrator will be to maintain our clients' computing environment by identifying network needs, implementing upgrades, and monitoring network performance. This role is crucial for managing and troubleshooting our clients' Windows Server infrastructure and ensuring that the technology backbone supports the staff and business operations efficiently. Responsibilities: • Install, configure, and support local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. • Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates, and patches. • Manage Windows Server environments, including installation, configuration, troubleshooting, and maintenance. • Ensure the integrity and security of the network data, servers, and backup systems. • Respond to network administration needs and issues as they arise. • Work with the IT team to optimize and enhance the network and system performance. • Train and guide staff on basic network administration and troubleshooting procedures. • Implement, administer, and troubleshoot network infrastructure devices. • Create accurate network diagrams and documentation for the design and planning of network communication systems.

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